Emails go to staff email addresses instead of into SupportSuite

Darren · Darren Using 3.00.27

Email replies go to staff email addresses instead of into SupportSuite in my installation.

Is there a setting to set a reply-to field in the outgoing emails, as opposed to the staff's own email address?

If so, can I have a step by step idiot guide, instead of "change it in the Admin CP"?

Anyone?

Neil-UKWSD · 13-01-2006, 03:39 PM

Hi Darren,

You need to add email queues for each department, if you want all emails to come into a specific address to then be re-assigned you need to create dummy queues per department then just set the from name and address to the same thing for each dummy queue you have created.

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