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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 20 Join Date: Dec 2006 | Emails not accepted if To header isn't same as mail queue? -
22-02-2007, 05:51 AM
Hi all I have a situation where I do some email routing before tickets get to eSupport. An effect of this is that the email address in the To line of emails doesn't match any of the queues I have set up. The result, eSupport filters them out... Is there a way I can disable this? I know it's probably to prevent spam, but I have those things taken care of before they hit eSupport. Regards Brendan |
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(#2)
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| New Member Posts: 20 Join Date: Dec 2006 |
22-02-2007, 09:41 AM
Just an update... The Catch-All feature doesn't work with my setup. I have emailed Varun. |
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| accepted, header, queue |
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