Emails not send at all!

[Abstract]

Hi Everyone,

I inserted a mail parser for a department. When I created a ticket there isn't any auto responder send. The auto responder is send with the other departments that doesn't have a mail parser.

The ticket is added to the ticket system. When I login to the staff admin and give a reply it's all working in the admin, but there isn't anything send. How is this possible?

Arian

[supportskins]

Seems like a misconfiguration issue. You might want to consider opening a ticket with Kayako Support from your Kayako Members Area profile at https://members.kayako.net/.

[Abstract]

Hi Support,

You're right with keeping it all in one thread. I made the new thread because it seemed to me like an other problem, but after all it was all the same and an expert on SupportSuite helped me.

For the people that also have a problem with the autoresponder and sending mails when a new mail parser is inserted. We've added two alerts in the staff area on for creating a new ticket one for the reply of the staff.
This ofcourse is used to send an email to the staff, but somehow it also triggers the autoresponder and fixed the reply problem.

Thanks Arian

[supportskins]

Arian,
Thank You for sharing the fix, I am glad that you finally have it soughted out.