Emails sent to users about SLA's

kaviar · **Emails sent to users about SLA's -** 02-05-2007, 01:52 AM

Hi,

We have setup SLA's and Esacalations, however we want an automated email to be sent to users with the ticket details, as well as the SLA that it has been assigned to it. In addition i'd also like the amount of time before it will get escalated. What would be the best way to achieve this?

Cheers

Kav

**Jamie Edwards** · 02-05-2007, 09:24 AM

Hello Kav,

This is not a present feature in the current version of SupportSuite.

kaviar · 02-05-2007, 10:07 PM

Is there a way to modify the email templates so information about the SLA's are added?

supportskins · 03-05-2007, 10:47 AM

No, this too isnt possible at the moment.

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kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	Emails sent to users about SLA's - 02-05-2007, 01:52 AM Hi, We have setup SLA's and Esacalations, however we want an automated email to be sent to users with the ticket details, as well as the SLA that it has been assigned to it. In addition i'd also like the amount of time before it will get escalated. What would be the best way to achieve this? Cheers Kav

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	02-05-2007, 10:07 PM Is there a way to modify the email templates so information about the SLA's are added?

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	03-05-2007, 10:47 AM No, this too isnt possible at the moment. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/