Enabled SPAM Assasin but this time SPAM detected notification emails create tickets

[cemlouis]

I have enabled SPAM Assasin to receive less SPAM and less created tickets.

In my normal pop email accounts that I look from Outlook express I didn't receive emails that are detected with SPAM detection software, but in kayako support suite they are also created as tickets with the header like:

-----------
Spam detection software, running on the system "hostname.mydomain.com", has identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
the administrator of that system for details.

Content preview: Cia1iis, \/iaagra, Xanaax, \/a1ium, Ambieen & all .....
No long questioning form, you pay & we shiip out today Wor1dwide
Shiipping PR0M0TION RUNNING NOW: \/iaagra: from $64 Cia1iis: from $96
Xanaax: from $75 \/a1ium: from $70 Ambieen: from $68 & many more meds
for u to choose from [...]
-----------

I don't want kayako create tickets for these type of SPAM notifications how can I do that?

Thank you,
Cem

[rickowen]

Have you set spam assasin to delete spam on the mail account for the mail queue.
as default i think it just marks it as spam,

Cheers

Richard

[cemlouis]

I solved it with adding a filter in kayako admin: every spam email body starts with:

"SPAM detection software," so when kayako see that it automatically doesn't create a ticket.

By the way how can I do that? I mean SPAM assasin to delete SPAM marked emails?

Thanks,