End User Tickets View - Can I show all tickets...

mferraz · **End User Tickets View - Can I show all tickets... -** 17-05-2005, 03:28 PM

Hi:

I am beta testing v3 right now, and would like to be able to get the end-user portal to be able to show all of the open tickets, etc. I need this becuase we are only using this for internal support and really need our users to have some visibility over how much load is on the support team. I don't know if maybe I should be making all the users staff and maybe doing it that way somehow, but I'm looking for ideas. Thanks for all the input in advance!

***Varun Shoor*** · 19-05-2005, 07:30 AM

That totally defeats the purpose of the User Based system, If you want a person to see all tickets then you should add him as a Staff.

Regards,

Varun Shoor

mferraz · **Ok.. but -** 19-05-2005, 07:42 AM

What about if you are only supporting internal corporate users and mobile users. I want them to have workload visibility?

***Varun Shoor*** · 19-05-2005, 07:49 AM

I would recommend creating a restricted Staff Group for those people and giving them access to just the Tickets Interface.

Regards,

Varun Shoor

strykr · 20-05-2005, 01:59 AM

I to wanted to show the workload my department was on to every other staff member in our company. But I found the easiest way for me to do this was to write a little script that counts the amount of open/on hold and closed jobs. This works well and all users can see the current departments heavy workload.

albertoborja · 23-05-2006, 03:14 PM

strykr:
it will be great to know how you have done this... do you agree?

alberto.

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mferraz Offline New Member Posts: 2 Join Date: May 2005 Location: Houston, TX	Ok.. but - 19-05-2005, 07:42 AM What about if you are only supporting internal corporate users and mobile users. I want them to have workload visibility? ===================== Mark Ferraz Houston, TX

strykr Offline New Member Posts: 3 Join Date: Aug 2004	20-05-2005, 01:59 AM I to wanted to show the workload my department was on to every other staff member in our company. But I found the easiest way for me to do this was to write a little script that counts the amount of open/on hold and closed jobs. This works well and all users can see the current departments heavy workload.

albertoborja Offline New Member Posts: 1 Join Date: May 2006 Location: Valencia (Spain)	23-05-2006, 03:14 PM strykr: it will be great to know how you have done this... do you agree? alberto.