Entering a ticket for a customer....

cmarsh · **Entering a ticket for a customer.... -** 09-09-2006, 12:16 AM

When I am working with a customer and they request X new work to be completed how do I enter that work for them so that they can see it easily, track it, etc. and so our staff sees it as well.

It looks like when I do a ticket from within Kayako but I don't see where I assign it to my client, it looks like it would be posted to the creator.

Thanks.

sureshkumar.mr · 10-09-2006, 12:36 PM

1. Create a "NAME" for that customer in department. (Say 'X').
2. Ask them to submit their queries through that.
3. They can track whatever they have submitted, you constantly update the status.

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sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	10-09-2006, 12:36 PM 1. Create a "NAME" for that customer in department. (Say 'X'). 2. Ask them to submit their queries through that. 3. They can track whatever they have submitted, you constantly update the status.