envelope-to

GoneShootin · **envelope-to -** 10-04-2008, 10:16 AM

Much like sdesorts query, is there a way that I can make the parser look at envelope-to address? I would rather not have to setup individual rules for each client email domain in the case of them forwarding mails to company staff.

GoneShootin · 04-06-2008, 09:33 AM

Any idea if the envelope-to issue will be fixed at some stage?

John Haugeland · 13-06-2008, 12:28 AM

This is part of Bug #588, and is scheduled for fix in 3.40.*. See:
Kayako Bug Tracker - Viewing Issue #588 - Queue target identification mechanism and possible improvement

GoneShootin · 04-09-2008, 05:05 PM

Allo Johnny!

Wondering if that Bug #588 is still being considered for your next update? Getting a fair few "envelope-to" parser fails that I have to muck about with to make them work.

**Jamie Edwards** · 04-09-2008, 05:10 PM

Quote:

John Haugeland: Got the ok from Varun, Ryan, and Jamie; scheduled for 3.30.* 19/05/2008 14:35
John Haugeland: 3.30.* was renamed to 3.40.* when 3.20.03 was renamed to 3.30.00 12/06/2008 18:27

Currently scheduled for 3.40.00

GoneShootin · 13-12-2008, 12:22 PM

Quote:

Originally Posted by Jamie Edwards

Currently scheduled for 3.40.00

Jamie I see that this didn't make the cut for the RC1 release of 3.4 - do you know when it's going to be tackled?

Kayako Bug Tracker - Viewing Issue #588 - Queue target identification mechanism and possible improvement

John Haugeland · 15-12-2008, 03:37 PM

No. If it were scheduled, the scheduled version would be in the bug tracker.

**Jamie Edwards** · 15-12-2008, 03:41 PM

Hi GoneShootin,

Quote:

Originally Posted by GoneShootin

Jamie I see that this didn't make the cut for the RC1 release of 3.4 - do you know when it's going to be tackled?

I am afraid it had to be bumped along, and we're not yet sure which build we are going to target it for yet. Please subscribe to the bug tracker entry and you'll receive an update when it is targeted.

Kayako Bug Tracker - Viewing Issue #588 - Queue target identification mechanism and possible improvement

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GoneShootin Offline Member Posts: 268 Join Date: Jan 2008	envelope-to - 10-04-2008, 10:16 AM Much like sdesorts query, is there a way that I can make the parser look at envelope-to address? I would rather not have to setup individual rules for each client email domain in the case of them forwarding mails to company staff. LinkedIn

GoneShootin Offline Member Posts: 268 Join Date: Jan 2008	04-06-2008, 09:33 AM Any idea if the envelope-to issue will be fixed at some stage? LinkedIn

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	13-06-2008, 12:28 AM This is part of Bug #588, and is scheduled for fix in 3.40.*. See: Kayako Bug Tracker - Viewing Issue #588 - Queue target identification mechanism and possible improvement John used to be a Kayako developer

GoneShootin Offline Member Posts: 268 Join Date: Jan 2008	04-09-2008, 05:05 PM Allo Johnny! Wondering if that Bug #588 is still being considered for your next update? Getting a fair few "envelope-to" parser fails that I have to muck about with to make them work. LinkedIn

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	15-12-2008, 03:37 PM No. If it were scheduled, the scheduled version would be in the bug tracker. John used to be a Kayako developer