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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada | ERD Diagram -
10-06-2007, 07:06 PM
Can someone please tell me where exactly I can find this file? What folder is it located in? |
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(#2)
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| Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK |
10-06-2007, 07:08 PM
help/erd/swift.png Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
10-06-2007, 07:40 PM
Quote:
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(#4)
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| Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK |
10-06-2007, 07:57 PM
Your welcome as always. Must admit, its not very obvious it is there. Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
10-06-2007, 09:26 PM
No its not because you have to have access to the main .zip file that you used to install Kayako. I couldn't find it anywhere on the server. |
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(#6)
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| Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK |
10-06-2007, 09:28 PM
Maybe would be an idea to post it as a sticky in the dev forum. What do you think Jamie? Icon Headquarters - Its Elixir - Web2Messenger |
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(#7)
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| Operations Manager  Posts: 5,664 Join Date: Jan 2006 Location: United Kingdom |
10-06-2007, 10:06 PM
It is fairly out of date, when a new one is produced then we will. -------------------------------------------------------------------
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(#8)
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| Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK |
11-06-2007, 07:00 AM
Ah, great. Any idea when that will be by the way? Icon Headquarters - Its Elixir - Web2Messenger |
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(#9)
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| Operations Manager Posts: 5,664 Join Date: Jan 2006 Location: United Kingdom |
11-06-2007, 09:58 AM
We are having problems generating a new one with the ERD software (arrow directions / heads pointing the wrong way or not even appearing) - we'll be resolving this with the developers of the relationship mapper. -------------------------------------------------------------------
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| diagram, erd |
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