ERROR: Domain does not match license key file domain

[futuretech]

Here's the full error:

ERROR: Domain does not match license key file domain (futuretechtoday.com), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

Warning: Cannot modify header information - headers already sent by (output started at /home/future/public_html/support/swift.php:265) in /home/future/public_html/support/includes/functions.php on line 1614

Warning: Cannot modify header information - headers already sent by (output started at /home/future/public_html/support/swift.php:265) in /home/future/public_html/support/includes/functions.php on line 1627

Warning: Cannot modify header information - headers already sent by (output started at /home/future/public_html/support/swift.php:265) in /home/future/public_html/support/includes/functions.php on line 1627

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I'm getting this error and it prevents me from logging into admin to be able to change the setting. I did change the setting in the MySQL db to the correct value which matches my owned kayako support suite license but the error on the browser admin login still persists.

I've tried clearing the browser cache = didn't do anything different.

Here's the background that led up to this problem:

my kayako license is on mydomain.net while my main site is mydomain.com and my admin a long while back built in a forced redirect into apache for SEO purposes that forces the browser to read www.mydomain.com/etc/index.php

apache is forced to this www.mydomain.com/rest/of/url when the browser tries to reach www.mydomain.net/rest/of/url or without "www."

since my license for kayako support suite is on mydomain.net this is what I have always have in the:

Admin CP > Settings > General Settings

After a recent update to the current stable version of support suite my live response desktop app on XP started giving me an error that related to the url location in General Settings not matching the license key and it was preventing me from responding to tickets.

I figured this was because of the apache forced www.mydomain.com instead of the .net so I went into admin and changed the setting to try to match the forced apache redirect.

This caused the complete lockout from admin that I am now experiencing due to this setting - despite the fact that I've changed the MySQL db value in PHPmyAdmin.

I hope someone can point me in a direction to fix this cause my customers are gonna be mad

thanks,
Joshua

[supportskins]

The issue is with the license key, it does not match the domain on which you have installed the software on. Contact Kayako Support from Members Area and get it soughted out.

[Jamie Edwards]

Hi futuretech,

If your license key file is for futuretechtoday.com, then SupportSuite must be installed and accessed via futuretechtoday.com/some/directory or futuretechtoday.com.

If you've selected the wrong domain for your key, contact support to have it amended.

Thanks,

[futuretech]

thanks supportskins

the problem is that since this is an owned license for my domain the support expired and I can't access support.

it seems like support issues like this that relate to a license validation could be handled without paid support? but I have no way of creating a support ticket since that support expired.

Do I have to renew my support to get this error fixed?

thanks...

and to clarify this owned license was purchased some time ago and has been used without issue for quite some time - and it is for futuretechtoday.net but I really need it to be for futuretechtoday.com it seems. I'm just not sure why this issue didn't come up before and it's now suddenly a problem with the updated script - the apache redirect has been operational for a long time.

And I also don't have a problem leaving the license key for futuretechtoday.net if I can get it back functioning how it was...

[supportskins]

Just use Live Chat Support, they will assist you in fixing the issue.

[futuretech]

you were right supportskins!

I didn't realize that I could get on a live chat with support. They fixed me up and corrected my license key.

cheers,
Josh

[craigbrass]

Yup, for simple account change issues like this, live help is really handy!

[supportskins]

Good to know the issue is resolved

[Elixir]

I just want to say that Neetika Bhagat is a superhero when it comes to helping with this exact problem. She was able to fix my issue by running this from a browser to clear the cache.

http://yourdomainhere.com/esupport/s...a=rebuildcache

I hope this may help anyone else with this issue.