ERROR: Invalid Verification Image Code

Dynadata · **ERROR: Invalid Verification Image Code -** 25-03-2008, 01:11 PM

When I want to register using the client support interface I get the error that the verification code is wrong.
The problem is that I can't see that verification code anywhere?
See the following screenshot:

Where can I find that verification code?

ecornet · 25-03-2008, 01:38 PM

Enable CAPTCHA Image Verification = yes

mine is enabled, but it doesn't even fire... is it because I have it set to a manual verification?

Dynadata · 25-03-2008, 01:55 PM

I have also Enable CAPTCHA Image Verification set to Yes but it aint showing me the verification image.
So where is it?

supportskins · 25-03-2008, 02:05 PM

Make sure your PHP is compiled with GD support

ecornet · 25-03-2008, 02:06 PM

how do i check for that?

**Jamie Edwards** · 25-03-2008, 07:27 PM

Post a link to your phpinfo page (if you don't know how to create one, see the phpinfo() link under my name in the left) and we can check if GD it is enabled in your PHP installation

supportskins · 25-03-2008, 08:19 PM

Your phpinfo file will display a GD section similar to the attached screenshot.

Dynadata · 26-03-2008, 08:40 AM

I don't have GD support enabled. How can I enable it?

**Jamie Edwards** · 26-03-2008, 10:24 AM

Do a Google search on how to recomple or reconfigure GD support for your operating system.

If you have an operating system that uses RPMs (Cent OS, RHEL etc) then use "yum install php-gd" and restart Apache.

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Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	ERROR: Invalid Verification Image Code - 25-03-2008, 01:11 PM When I want to register using the client support interface I get the error that the verification code is wrong. The problem is that I can't see that verification code anywhere? See the following screenshot: Where can I find that verification code?

ecornet Offline Member Posts: 159 Join Date: Feb 2008	25-03-2008, 01:38 PM Enable CAPTCHA Image Verification = yes mine is enabled, but it doesn't even fire... is it because I have it set to a manual verification? VoiceWay IP Telephony for Business and Residential

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	25-03-2008, 01:55 PM I have also Enable CAPTCHA Image Verification set to Yes but it aint showing me the verification image. So where is it?

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	25-03-2008, 02:05 PM Make sure your PHP is compiled with GD support Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ecornet Offline Member Posts: 159 Join Date: Feb 2008	25-03-2008, 02:06 PM how do i check for that? VoiceWay IP Telephony for Business and Residential

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	26-03-2008, 08:40 AM I don't have GD support enabled. How can I enable it?