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  (#1) Old
Dynadata Offline
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ERROR: Invalid Verification Image Code - 25-03-2008, 01:11 PM

When I want to register using the client support interface I get the error that the verification code is wrong.
The problem is that I can't see that verification code anywhere?
See the following screenshot:



Where can I find that verification code?
   
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ecornet Offline
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25-03-2008, 01:38 PM

Enable CAPTCHA Image Verification = yes

mine is enabled, but it doesn't even fire... is it because I have it set to a manual verification?
   
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Dynadata Offline
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25-03-2008, 01:55 PM

I have also Enable CAPTCHA Image Verification set to Yes but it aint showing me the verification image.
So where is it?
   
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supportskins Offline
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25-03-2008, 02:05 PM

Make sure your PHP is compiled with GD support



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ecornet Offline
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25-03-2008, 02:06 PM

how do i check for that?
   
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Jamie Edwards Offline
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25-03-2008, 07:27 PM

Post a link to your phpinfo page (if you don't know how to create one, see the phpinfo() link under my name in the left) and we can check if GD it is enabled in your PHP installation


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
  • Submit bug reports here.
  • Submit support tickets via the members area.
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supportskins Offline
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25-03-2008, 08:19 PM

Your phpinfo file will display a GD section similar to the attached screenshot.
Attached Images
File Type: png gd.png (13.2 KB, 12 views)



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Dynadata Offline
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26-03-2008, 08:40 AM

I don't have GD support enabled. How can I enable it?
   
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Jamie Edwards Offline
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26-03-2008, 10:24 AM

Do a Google search on how to recomple or reconfigure GD support for your operating system.

If you have an operating system that uses RPMs (Cent OS, RHEL etc) then use "yum install php-gd" and restart Apache.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
  • Submit bug reports here.
  • Submit support tickets via the members area.
  • Submit sales queries either via live chat or via e-mail.
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  • This is not an official support forum - submit a support ticket.
   
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