Error when I try to update the settings

[markli57]

Hi everyone,

I have a problem with supportsuite, maybe somebody here can help:

When I try to change the settings, logged into the /admin as the admin, I get this error message:

Forbidden

You don't have permission to access /admin/index.php on this server.



It shows this when I try to change any of the settings. The rest of the software seems to work, but I cannot update the settings. Any idea?



thank you,



Mark

[craigbrass]

Sounds very much like Mod_Security is kicking in. You can try adding "SecFilterEngine Off" to the .htaccess file the root directory of Kayako and see if that works. If it doesn't, your host is using Mod_Security V2 and you need to contact them about it. If you manage the server yourself, best thing to do is just disable it for your domain.

[markli57]

Appreciate the help

[craigbrass]

Your welcome. Glad I could be of help.