Error when posting tickets

oliverm · **Error when posting tickets -** 25-01-2008, 09:39 AM

Hi,

When we add a ticket to the system manually (ie one of the support chaps here does it rather than a user via the web portal or email) we get this error when we click submit;

Warning: in_array() [function.in-array]: Wrong datatype for second argument in /var/www/support.g2support.com/html/modules/tickets/functions_ticketcore.php on line 550

The ticket gets posted, but the screen sits at that error. This started happening at the start of the week.

Any ideas ?

Olly

supportskins · 25-01-2008, 12:28 PM

Make sure the Staff User using which you are adding the ticket is assigned to the department to which you are adding the ticket in.

oliverm · 25-01-2008, 12:40 PM

Yeah, they are. They are set to use group departments (shouldnt that be 'team' departments) and the team is set to highlight all the depts.

supportskins · 25-01-2008, 07:28 PM

Try re-uploading the file in Binary format. If the issue persists, feel free to open a support ticket from your Kayako Members Area profile

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supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	25-01-2008, 12:28 PM Make sure the Staff User using which you are adding the ticket is assigned to the department to which you are adding the ticket in. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

oliverm Offline Member Posts: 42 Join Date: Oct 2006	25-01-2008, 12:40 PM Yeah, they are. They are set to use group departments (shouldnt that be 'team' departments) and the team is set to highlight all the depts. G2 Support LLP Online backup services for small companies everywhere! www.g2support.com

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	25-01-2008, 07:28 PM Try re-uploading the file in Binary format. If the issue persists, feel free to open a support ticket from your Kayako Members Area profile Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/