Error when querying the knowledgebase (which we don't use)

[traveloni]

When submitting a ticket there is a space below where the customer types that "automatically queries" the knowledgebase for answers. We do not use the knowledge base because most questions to us are unique and not covered by a simple knowledgebase answer. So, right now as I was typing "testing" in the form the knowledgebase area below the field started showing this:

Invalid SQL: SELECT kbarticlelinks.kbarticleid, MATCH(kbarticledata.contents) AGAINST ('testing submit form') AS relevance FROM `swkbarticledata` AS kbarticledata LEFT JOIN `swkbarticlelinks` AS kbarticlelinks ON (kbarticledata.kbarticleid = kbarticlelinks.kbarticleid) LEFT JOIN `swtgroupassigns` AS tgroupassigns ON (kbarticlelinks.kbcategoryid = tgroupassigns.toassignid AND tgroupassigns.type = '5') WHERE MATCH(kbarticledata.contents) AGAINST('testing submit form') LIMIT 5; (Table 'new_esupport.swkbarticledata' doesn't exist)

How do I turn that part off? I'm assuming there is someting in templates?

Thanks,
Kristin

[eiden]

AdminCP -> Settings -> Tickets

Set "Enable Instant Response System" to No

[traveloni]

Thank you Eiden. It is still doing this. Any ideas?

[traveloni]

Ahh, I found there are two settings for this -- staff and customer. Got it! Thanks!