error when recieving the reply email in SupportSuite

[hoangsang]

In "Mail Parser » Manage E-mail Queues" I have created the email address support@myemailadress.com and the details added are

Fetch Type: POP3SSL
Host: pop.gmail.com
Port: 995
Username: support@myemailadress.com
password: my_pass

After customer supmit a ticket, I recieve the information and reply to that customer's email, then he replies me . But I recieve his email only in my mailbox, I don't recieve it in the SupportSuite. Normally, it has to be alert both of mailbox and SupportSuite. Pls let me know why?

[supportskins]

You need to make sure that the department for which the ticket was created has an email queue assigned to it. In absence of an email queue the software will use the staff's profile email address as the "From" address.

[hoangsang]

Will you please say it more clearly?

[supportskins]

Have you assigned the email queue to the department under:
Admin CP > Mail Parser

[hoangsang]

I'm assigned the email queue

[hoangsang]

Mail Parser not working.

Help me! SOS

[supportskins]

Even for the department for which the ticket was raised? Have you looked into all steps mentioned in the manual?

[hoangsang]

I have looked and do step by step, but it can be complete
Error Messages:

Warning: imap_open() [function.imap-open]: Couldn't open stream {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX in /home/support/public_html/modules/parser/cron_parser.php on line 84
array(4) { [0]=> string(42) "[AUTH] Username and password not accepted." [1]=> string(42) "[AUTH] Username and password not accepted." [2]=> string(42) "[AUTH] Username and password not accepted." [3]=> string(23) "Too many login failures" } Total Messages
Rejected Messages:
Accepted Messages:

[supportskins]

Check your email queue access information, they seem to be incorrect.

[hoangsang]

Help me, error messenger:
"Warning: imap_open() [function.imap-open]: Couldn't open stream {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX in /home/support/public_html/modules/parser/cron_parser.php on line 84
array(4) { [0]=> string(42) "[AUTH] Username and password not accepted." [1]=> string(42) "[AUTH] Username and password not accepted." [2]=> string(42) "[AUTH] Username and password not accepted." [3]=> string(23) "Too many login failures" } Total Messages
Rejected Messages:
Accepted Messages:"

[supportskins]

The error suggest there is a login failure which in most cases happen with incorrect login access information which you are using for the POP3/IMAP account.

[hoangsang]

Now, error messenger:

"Warning: imap_open() [function.imap-open]: Couldn't open stream {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX in /home/support/public_html/modules/parser/cron_parser.php on line 84
array(4) { [0]=> string(42) "[AUTH] Username and password not accepted." [1]=> string(42) "[AUTH] Username and password not accepted." [2]=> string(42) "[AUTH] Username and password not accepted." [3]=> string(23) "Too many login failures" } Total Messages in Inbox: 5
Fetching Msg Num: 1
Account is IMAP
Fetching Msg UID: 39
Invalid SQL: SELECT * FROM `swparserrules` ORDER BY `sortorder` ASC; (MySQL server has gone away)Invalid SQL: SELECT `dateline` FROM `swfloodhash` WHERE `emailhash` = 'd46faba9ebc7a13ec1b9aa9ca945627a' ORDER BY `dateline` DESC LIMIT 1; (MySQL server has gone away)Invalid SQL: INSERT INTO `swfloodhash` (`dateline`, `emailhash`, `subjecthash`) VALUES ('1211333705', 'd46faba9ebc7a13ec1b9aa9ca945627a', '225d0e3c99e5ae4d6433ef22678c6da7'); (MySQL server has gone away)Invalid SQL: SELECT `vkey`, `data` FROM `swregistry` WHERE `vkey` IN('en-us:default'); (MySQL server has gone away)Invalid SQL: SELECT `vkey`, `data` FROM `swregistry` WHERE `vkey` IN('en-us:ticketemails'); (MySQL server has gone away)Invalid SQL: SELECT `userid`, `email` FROM `swuseremails` WHERE `email` = 'cpanel@support.xxxxx.com.vn'; (MySQL server has gone away)Invalid SQL: SELECT `vkey`, `data` FROM `swregistry` WHERE `vkey` IN('en-us:misc'); (MySQL server has gone away)Invalid SQL: SELECT `userid`, `email` FROM `swuseremails` WHERE `email` = 'cpanel@support.xxxxx.com.vn'; (MySQL server has gone away)Invalid SQL: INSERT INTO `swusers` (`usergroupid`, `fullname`, `userpassword`, `userpasswordtxt`, `dateline`, `lastvisit`, `lastactivity`, `enabled`, `loginapi_moduleid`, `loginapi_userid`, `languageid`, `timezoneoffset`, `enabledst`, `useremailcount`, `allowemail`, `ismanager`) VALUES ('2', 'cpanel@support.xxxxx.com.vn', 'aa202013045b15dc900af4b18654b05c', '39399da2', '1211333705', '0', '0', '1', '1', '0', '0', '', '0', '1', '1', '0'); (MySQL server has gone away)Invalid SQL: SELECT ticketmaskid FROM `swtickets` WHERE `ticketmaskid` = 'QYR-434881'; (MySQL server has gone away)Invalid SQL: INSERT INTO `swtickets` (`ticketmaskid`, `departmentid`, `ticketstatusid`, `priorityid`, `emailqueueid`, `userid`, `staffid`, `fullname`, `email`, `lastreplier`, `replyto`, `subject`, `dateline`, `lastactivity`, `laststaffreplytime`, `slaplanid`, `duetime`, `totalreplies`, `ipaddress`, `flagtype`, `hasnotes`, `hasattachments`, `isemailed`, `edited`, `editedbystaffid`, `editeddateline`, `creator`, `charset`, `transferencoding`, `tgroupid`, `isphonecall`, `phoneno`, `lastuserreplytime`) VALUES ('QYR-434881', '1', '2', '1', '3', '0', '0', 'cpanel@support.xxxxx.com.vn', 'cpanel@support.xxxxx.com.vn', 'cpanel@support.xxxxx.com.vn', 'cpanel@support.xxxxx.com.vn', 'Full Backup Completed', '1211333705', '1211333705', '0', '0', '0', '0', '58.186.134.92', '0', '0', '0', '1', '0', '0', '0', '2', '', '', '1', '0', '', '1211333705'); (MySQL server has gone away)Invalid SQL: INSERT INTO `swparserlogs` (`typeid`, `ticketmaskid`, `dateline`, `emailqueueid`, `logtype`, `subject`, `fromemail`, `toemail`, `size`, `description`, `parsetimetaken`, `responsetype`, `ticketpostid`) VALUES ('0', '', '1211333705', '3', 'success', 'Full Backup Completed', 'cpanel@support.xxxxx.com.vn', 'pearl@xxxxx.com.vn', '2929', 'Created ticket #', '10.6958358288', 'ticket', '0'); (MySQL server has gone away)Fetching Msg Num: 2
Account is IMAP
Fetching Msg UID: 42
............................................
"

[supportskins]

Repair your database and the MySQL error should go away. How many email queues do you have in your system?

[hoangsang]

Customers send mail to Departments. This email don't display in Support Suite.

I checked link: http://yourdomain/cron/index.php?_t=parser:

Warning: imap_open() [function.imap-open]: Couldn't open stream {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX in /home/support/public_html/modules/parser/cron_parser.php on line 84
array(2) { [0]=> string(53) "Unable to create selectable TCP socket (1331 >= 1024)" [1]=> string(53) "Unable to create selectable TCP socket (1331 >= 1024)" }
Warning: imap_open() [function.imap-open]: Couldn't open stream {imap.gmail.com:993/imap/ssl/novalidate-cert/notls}INBOX in /home/support/public_html/modules/parser/cron_parser.php on line 84
array(2) { [0]=> string(53) "Unable to create selectable TCP socket (1331 >= 1024)" [1]=> string(53) "Unable to create selectable TCP socket (1331 >= 1024)" } Total Messages
Rejected Messages:
Accepted Messages:

Help me....!