ERROR: Your PHP is not compiled with IMAP Support -- although it is!

[iambic]

Hi,

got to the last step of getting our new eSupport installation up and running, and got stuck on a problem with the email parser.

Invoking:

http://www.domain.com/support/cron/index.php?_t=parser

will return the following error:

ERROR: Your PHP is not compiled with IMAP Support.<BR /> *NIX Users should recompile the PHP with the --with-imap flag and Windows users can simply uncomment the extension='php_imap.dll' line in their php.ini

but my server DOES have imap support installed -- see here:

http://ns6.iambic.com/phpinfo.php

for the full phpinfo.

Any idea what is going on? Using eSupport Suite 3.04.10

Any help would be much appreciated.

Thanks,

- Adriano

[keliix06]

Any chance it's a 64bit CentOS server? There are known issues with PHP IMAP in that environment.

[supportskins]

I also suggest you try running the phpinfo file from within the software directory and check if it yet shows PHP compiled with IMAP. Multiple installations of PHP can be another reason for such an issue.

[iambic]

Hi,

thank you for your suggestions. The operating system is a RHL Enterprise, on 32bit processors. The box runs various others web based apps in php.

I checked the phpinfo values when going under admin -> diagnostics -> php info, and it matches with the one at the link above.

At the very top I have:

'./configure' '--build=i686-redhat-linux-gnu' '--host=i686-redhat-linux-gnu' '--target=i386-redhat-linux-gnu' '--program-prefix=' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/usr/com' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--cache-file=../config.cache' '--with-config-file-path=/etc' '--with-config-file-scan-dir=/etc/php.d' '--enable-force-cgi-redirect' '--disable-debug' '--enable-pic' '--disable-rpath' '--enable-inline-optimization' '--with-bz2' '--with-db4=/usr' '--with-curl' '--with-exec-dir=/usr/bin' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--with-gd=shared' '--enable-gd-native-ttf' '--without-gdbm' '--with-gettext' '--with-ncurses=shared' '--with-gmp' '--with-iconv' '--with-jpeg-dir=/usr' '--with-openssl' '--with-png' '--with-pspell' '--with-xml' '--with-expat-dir=/usr' '--with-dom=shared,/usr' '--with-dom-xslt=/usr' '--with-dom-exslt=/usr' '--with-xmlrpc=shared' '--with-pcre-regex=/usr' '--with-zlib' '--with-layout=GNU' '--enable-bcmath' '--enable-exif' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--enable-sysvsem' '--enable-sysvshm' '--enable-track-vars' '--enable-trans-sid' '--enable-yp' '--enable-wddx' '--with-pear=/usr/share/pear' '--with-imap=shared' '--with-imap-ssl' '--with-kerberos' '--with-ldap=shared' '--with-mysql=shared,/usr' '--with-pgsql=shared' '--with-snmp=shared,/usr' '--with-snmp=shared' '--enable-ucd-snmp-hack' '--with-unixODBC=shared,/usr' '--enable-memory-limit' '--enable-shmop' '--enable-calendar' '--enable-dbx' '--enable-dio' '--enable-mbstring=shared' '--enable-mbstr-enc-trans' '--enable-mbregex' '--with-mime-magic=/usr/share/file/magic.mime' '--with-apxs2=/usr/sbin/apxs'

Which suggests it should support both IMAP and IMAP SSL.

Then I tried this little snippet of code which shows all the loaded extensions:

<?php
print_r(get_loaded_extensions());
?>

which returns:

Array ( [0] => yp [1] => xml [2] => wddx [3] => tokenizer [4] => sysvshm [5] => sysvsem [6] => standard [7] => sockets [8] => shmop [9] => session [10] => pspell [11] => posix [12] => pcre [13] => overload [14] => mime_magic [15] => iconv [16] => gmp [17] => gettext [18] => ftp [19] => exif [20] => dio [21] => dbx [22] => dba [23] => curl [24] => ctype [25] => calendar [26] => bz2 [27] => bcmath [28] => zlib [29] => openssl [30] => apache2handler [31] => gd [32] => ldap [33] => mbstring [34] => mssql [35] => mysql [36] => odbc [37] => pgsql [38] => Zend Optimizer )

so looks like imap is not loaded, despite phpinfo says so

I then checked the kayako code responsible for the warning about imap not loaded, and is located in cron_parser.php under modules/parser --- around line 58 this check fails:

if (!extension_loaded('imap'))
{
	echo "ERROR: Your PHP is not compiled with IMAP Support.<BR /> *NIX Users should recompile the PHP with the --with-imap flag and Windows users can simply uncomment the extension='php_imap.dll' line in their php.ini";
	exit;
}

tried to comment it out, and effectively the code dies soon after since the extension really seems not loaded.

Anyone has suggestions on how to shed some light over this? A little hesitant rebuilding php...

- Adriano

[iambic]

following-up on this... I found the cause.

The fact that the "configure command" in phpinfo mentions IMAP seems irrelevant -- what I really needed was to install also the php-imap package (available as .rpm from various sources).

Got that, installed, now all good. The phpinfo now shows further down:

imap
IMAP c-Client Version 2001
SSL Support enabled
Kerberos Support enabled

which was what really was needed.

Back on track now

- Adriano