ERRORS after upgrading to 3.11.01 PLEASE HELP

[lak]

I figured out my errors but for some reason I can STILL NOT SORT tickets.

Users are not able to sort the tickets that they have created... this is the main reason why I upgraded to 3.11.01

[Jamie Edwards]

Hi lak,

Do you have mbstring enabled in your PHP installation? If you do not know how to find out, please create a phpinfo file and link us to it here.

Also, why are you upgrading to 3.11.01? The most recent stable release is 3.20.02.

regards,

[lak]

Originally Posted by Jamie Edwards

Hi lak,

Do you have mbstring enabled in your PHP installation? If you do not know how to find out, please create a phpinfo file and link us to it here.

Also, why are you upgrading to 3.11.01? The most recent stable release is 3.20.02.

regards,

i fixed the blank page part but ppl can still not sort their tickets!

[Jamie Edwards]

Hi lak,

Where is your licensed domain name?

After upgrading, you need to revert all of the templates that require a revert. These steps are covered in the manual.

[lak]

Originally Posted by Jamie Edwards

Hi lak,

Where is your licensed domain name?

After upgrading, you need to revert all of the templates that require a revert. These steps are covered in the manual.

its an internal licensed domain name

what do u mean revert all of the templates that require a revert? i could not find this in the pdf.


can u tell me what i have to do?

i followed the manual on how to upgrade... i copied the new files over (except config folder) ran the setup and clicked Upgrade. that upgraded the files for me... the manual doesnt say anything else?

[Jamie Edwards]

Hi Lak,

Login to the administrator control panel, click Templates and then Revert Templates. Search for all those marked as 'Upgrade Revert Required' - those listed will be those that you need to revert.

Why are you upgrading to 3.11.01 and not 3.20.02 (the latest stable release)?

Many thanks,

[lak]

Originally Posted by Jamie Edwards

Hi Lak,

Login to the administrator control panel, click Templates and then Revert Templates. Search for all those marked as 'Upgrade Revert Required' - those listed will be those that you need to revert.

Why are you upgrading to 3.11.01 and not 3.20.02 (the latest stable release)?

Many thanks,

When I login to the admin CP
under templates all I see is:
Mange Groups
Manage Templates
Insert Groups
Search Templates
LoginShare
Import/Export
Restore Templates
Diagnostics

I dont see "revert templates" i upgraded to 3.11.01 because when i downloaded the setup file it was the only one availabe at that time. once I get the sort function working I will upgrade to 3.20.02 at a later time.

[lak]

I went to Admin CP-> Templates -> Manage Templates and than expenaded the template categories and I see some with red circles that say "upgrade revert required" but how do I upgrade the revert or whateveR?

[pkreil]

Click on "Restore Template", choose the Template group, you want to restore, select "Upgrade Revert Required", tick the checkbox in Header-row and click the button at the bottom.
That's all.

[lak]

perfect thanks!