Errors in "error_Log" file

pol67 · 04:38 AM

Strange errors in the "error_Log" file:

PHP Fatal error: edittemplate action is not registered in
xxxxx/includes/functions.php on line 742

PHP Fatal error: viewticket action is not registered in
xxxxx/includes/functions.php on line 742

PHP Fatal error: managefiles action is not registered in
xxxxx/includes/functions.php on line 742

PHP Fatal error: view action is not registered in
xxxxx/includes/functions.php on line 742

Product: SupportSuite v3.20.02

Solution?

Thanks

supportskins · 31-03-2008, 07:12 AM

Try to reupload the files except setup and config directories in binary format.

glenharvy · 01-04-2008, 11:30 PM

Hi,

I am having the same problem after 'upgrading'.

Any other suggestions.

pol67 · **Same errors -** 02-04-2008, 05:37 AM

Quote:

Originally Posted by supportskins

Try to reupload the files except setup and config directories in binary format.

I reuploaded all the files and got the same errors.

Note: This problem only after 'upgrading'

Dynadata · 12:26 PM

I also have this problem after upgrading from version 3.11.01 to version 3.20.02

EDIT:
Installed the SupportSuite on a new server and still having the same problem.

pol67 · 02-04-2008, 10:07 PM

No solution?

Dewak · 03-04-2008, 12:13 AM

Hi, have you tried cleaning the cache via browser?

Browse to http://www.yourkayako.com/staff/inde...a=rebuildcache

Is your Kayako not working or you only see this in the error_log file?

pol67 · 03-04-2008, 01:35 AM

Quote:

Originally Posted by Dewak

Hi, have you tried cleaning the cache via browser?

Browse to http://www.yourkayako.com/staff/inde...a=rebuildcache

Yes,
Admin CP>Diagnostics>Rebuild Cache

Quote:

Is your Kayako not working or you only see this in the error_log file?

Kayako working perfectly, problem only in the error_log.

Now also this error:

"PHP Warning: Cannot modify header information - headers already sent by (output started at XXXXXXX/includes/functions.php:410) in XXXXXXXX/modules/livesupport/functions_livesupport.php on line 210"

Dynadata · 03-04-2008, 07:11 AM

I have the same as pol67.
Kayako is working 100% but even if I only click the register link it fills the error log with errors.
So my error log get filled with 100 lines of errors every 30 min.

A solution would be very much appriciated.

supportskins · 03-04-2008, 10:01 AM

Can you please confirm if you are using the latest version of Zend/ionCube?

Dynadata · 03-04-2008, 10:18 AM

From my phpinfo() file:

Code:

This program makes use of the Zend Scripting Language Engine:Zend Engine v2.2.0, Copyright (c) 1998-2007 Zend Technologies    with Zend Extension Manager v1.2.0, Copyright (c) 2003-2007, by Zend Technologies    with Zend Optimizer v3.3.0, Copyright (c) 1998-2007, by Zend Technologies

pol67 · 03-04-2008, 11:58 PM

Quote:

Originally Posted by supportskins

Can you please confirm if you are using the latest version of Zend/ionCube?

Now I use ioncube Loader Package 3.1.32 (Before zend)

supportskins · 04-04-2008, 09:40 AM

What is error_reporting in your php.ini set as?

Dynadata · 04-04-2008, 11:25 AM

I have "error_reporting = E_ALL" in my php.ini file.
Still there should be a reason why it fills my log file with these errors?

Dynadata · 07-04-2008, 08:32 AM

Any news from Kayako? Because I'm not the only person who has this, it is not an issue but could be a bug.

Please we (I) need a solution?!

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supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	31-03-2008, 07:12 AM Try to reupload the files except setup and config directories in binary format. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

glenharvy Offline New Member Posts: 5 Join Date: Mar 2008 SupportSuite Owned License	01-04-2008, 11:30 PM Hi, I am having the same problem after 'upgrading'. Any other suggestions.

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands SupportSuite Owned License	02-04-2008, 07:10 AM I also have this problem after upgrading from version 3.11.01 to version 3.20.02 EDIT: Installed the SupportSuite on a new server and still having the same problem. Last edited by Dynadata : 02-04-2008 at 12:26 PM.

pol67 Offline New Member Posts: 17 Join Date: May 2007 SupportSuite Monthly Leased License	02-04-2008, 10:07 PM No solution?

Dewak Offline Member Posts: 103 Join Date: Feb 2008 SupportSuite Owned License	03-04-2008, 12:13 AM Hi, have you tried cleaning the cache via browser? Browse to http://www.yourkayako.com/staff/inde...a=rebuildcache Is your Kayako not working or you only see this in the error_log file? Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands SupportSuite Owned License	03-04-2008, 07:11 AM I have the same as pol67. Kayako is working 100% but even if I only click the register link it fills the error log with errors. So my error log get filled with 100 lines of errors every 30 min. A solution would be very much appriciated.

supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	03-04-2008, 10:01 AM Can you please confirm if you are using the latest version of Zend/ionCube? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	04-04-2008, 09:40 AM What is error_reporting in your php.ini set as? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands SupportSuite Owned License	04-04-2008, 11:25 AM I have "error_reporting = E_ALL" in my php.ini file. Still there should be a reason why it fills my log file with these errors?

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands SupportSuite Owned License	07-04-2008, 08:32 AM Any news from Kayako? Because I'm not the only person who has this, it is not an issue but could be a bug. Please we (I) need a solution?!