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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 78 Join Date: Aug 2006 | Escalations/Alerts based on Unassigned -
30-04-2007, 07:06 PM
Looking to send alerts or escalate based on whether or not a ticket has been assigned. So, after a certain amount of time a ticket hasn't been assigned then it should escalate or send an alert. Thanks. Plus email notifications to the owner saying that a ticket has been assigned would be nice  |
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| based, escalations or alerts, unassigned |
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