Escalations - Cpanel Cron Setup

[Siora]

I followed the instructions in the manual for setting up a cron job only I specified it for tickets but its not working. Here is what my command is:

wget -O/dev/null http://support.mysupporturl.com/cron...php?_t=tickets

Did I do this right? I know that some will say to eliminate the _t=tickets part but I tried that and it doesn't work either.

Anyone?

[craigbrass]

And the star part before it? What do you have there?

[Siora]

What star part are you referring to? What I coppied above is exactly as I have it setup.

[Jamie Edwards]

Craig is probably referring to the timings of your CRON job. A full CRON command looks like;

* * 1 * wget -O/dev/null http://support.mysupporturl.com/cron...php?_t=tickets

Where the * * 1 * is a timing (i.e. "every minute"). However, if you are using cPanel or Plesk you will not have to bother with doing these yourself and will just need to check boxes - can you take a screenshot of this?

[Siora]

Here you go.

[craigbrass]

Hmm, looks fine to me. Enter your email address in the box above so it will email you any errors and post back when you get them (if you do).

[Siora]

Here is the error:

/bin/sh: /usr/bin/wget: Permission denied

How do I give myself permission?

[craigbrass]

Ah. Try using "php -q /path/to/script.php".

[Siora]

Now I get this:

No input file specified.

My command is this:
php -q /home/********/public_html/support/cron/index.php?_t=tickets

[supportskins]

Seems like an issue with your host. Contact your host and ask them to give you permission to wget. You can also try curl

[Siora]

what is curl and how do I use it?

[supportskins]

* * 1 * curl -O/dev/null http://support.mysupporturl.com/cron...php?_t=tickets

[Siora]

This is what I get:

curl: option -O/dev/null: is unknown
curl: try 'curl --help' or 'curl --manual' for more information

my command:
curl -O/dev/null http://support.domain.com/cron/index.php?_t=tickets

[Siora]

okay my host just granted me access to wget and now its working. Thanks guys.

[craigbrass]

Your welcome.

To add, some hosts have some functions disabled for security and only grant access on a user by user basis.