essuport and liveresponse

alansp · **essuport and liveresponse -** 13-07-2007, 05:16 AM

how do we combine the logins with windows 2003?

craigbrass · 13-07-2007, 08:56 AM

How do you mean combine the logins? Are we talking about making the user front end use LDAP to authenticate the end users?

alansp · 13-07-2007, 08:58 AM

meaning, I have esupport, liveresponse, and exchange server... I do not want to create staff members in each instance...

craigbrass · 13-07-2007, 09:00 AM

You have installed eSupport and LiveResponse seporatly? There is no need to do so, they can both be managed via the one installation on purchase of SupportSuite or have you purchased both seporatly?

alansp · 13-07-2007, 09:00 AM

i purchased esupport 3 years ago, and just bought livesupport today.

craigbrass · 13-07-2007, 09:03 AM

Ah, right. Please contact Kayako and ask them to merge your licences into SupportSuite. SupportSuite includes all the features from both apps and allows you to do it from one installation without you needing to maintain 2 staff lists in both apps. You may get refunded the difference between the upgrade charge from eSupport -> SupportSuite and what you paid for, LiveResponse alone.

**Jamie Edwards** · 13-07-2007, 10:47 AM

What Craig said is correct - you can find a clearer comparison of each solution here: www.kayako.com/products.php

alansp · 13-07-2007, 10:49 AM

i just submitted a ticket a few hours ago and hoping someone would answer soon so we can get rid of our phplive

craigbrass · 13-07-2007, 11:16 AM

When you get it changed, I would advise removing your liveresponse installation and then upgrading your esupport installation to supportsuite so liveresponse is included with it.

alansp · 13-07-2007, 11:17 AM

ahh ok, make more sense, this way, I would not loose any data in esupport and my liveresponse will be there as well... i am waiting for it! thank you for all your help thus far.

craigbrass · 13-07-2007, 11:35 AM

Your welcome.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

alansp Offline Member Posts: 46 Join Date: Jan 2005	essuport and liveresponse - 13-07-2007, 05:16 AM how do we combine the logins with windows 2003?

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2007, 08:56 AM How do you mean combine the logins? Are we talking about making the user front end use LDAP to authenticate the end users? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

alansp Offline Member Posts: 46 Join Date: Jan 2005	13-07-2007, 08:58 AM meaning, I have esupport, liveresponse, and exchange server... I do not want to create staff members in each instance...

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2007, 09:00 AM You have installed eSupport and LiveResponse seporatly? There is no need to do so, they can both be managed via the one installation on purchase of SupportSuite or have you purchased both seporatly? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

alansp Offline Member Posts: 46 Join Date: Jan 2005	13-07-2007, 09:00 AM i purchased esupport 3 years ago, and just bought livesupport today.

alansp Offline Member Posts: 46 Join Date: Jan 2005	13-07-2007, 10:49 AM i just submitted a ticket a few hours ago and hoping someone would answer soon so we can get rid of our phplive

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2007, 11:16 AM When you get it changed, I would advise removing your liveresponse installation and then upgrading your esupport installation to supportsuite so liveresponse is included with it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

alansp Offline Member Posts: 46 Join Date: Jan 2005	13-07-2007, 11:17 AM ahh ok, make more sense, this way, I would not loose any data in esupport and my liveresponse will be there as well... i am waiting for it! thank you for all your help thus far.

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2007, 11:35 AM Your welcome. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger