eSupport, Exchange 2007 and windows server

[kaj@hih.dk]

Hi

I have read the forums, and I understand that to get eSupport to fetch e-mail from an Exchange 2007 server I will have to install php with the kerberos support disabled.

I'm running a windows server as the host for the kayako system. Can I download a php version that will work?

I'm not interested in trying to compile php myself.

Regards,

Kaj

[supportskins]

Kayako does not provide PHP versions. That is something you need to get from - PHP: Hypertext Preprocessor.

[kaj@hih.dk]

Originally Posted by supportskins

Kayako does not provide PHP versions. That is something you need to get from - PHP: Hypertext Preprocessor.

But I do not see any compiled versions with kerberos disabled at PHP: Hypertext Preprocessor eighter? Or am I looking in the wrong place?

Do Kayako really expect users to compile php themselves to work around this?

Regards,

Kaj

[John Haugeland]

We cannot realistically provide PHP versions pre-compiled to every user's platform, library batch, operating system, et cetera. We are sorry that Exchange 2007 is so deeply broken, and we are sorry that a PHP module (not php itself) needs to be recompiled with a command line switch to get around it.

However, until Microsoft fixes their mail server, there's also really nothing we can do about it.

[kaj@hih.dk]

Hi

I don't expect you to provide PHP versions for everybody. I just expect you to help your customers work around the problem that we experience. For linux users it might be expected that recompiling a module is common skill, but not for windows users.

And I really belive you when you say that it's a bug in Exchange 2007. But that does not help anybody. You know how long it takes for them to correct a bug like that, and while we wait you can't just say "don't use Exchange 2007". Bugs are present, and you have to work around them in a lot of places.

Regards,

Kaj

[John Haugeland]

Yes, that's why we provide concrete instructions for you on how to fix this. We cannot realistically provide the several tens of thousands of versions of precompiled PHP modules this would require, even if it would be convenient.

The instructions are the appropriate way to handle this, and represent the least effort for you. It would be much, much more difficult for you to pick through a table of options looking for the right precompile.

[kaj@hih.dk]

Originally Posted by John Haugeland

Yes, that's why we provide concrete instructions for you on how to fix this.

Could you please point me to these instructions?

Originally Posted by John Haugeland

We cannot realistically provide the several tens of thousands of versions of precompiled PHP modules this would require, even if it would be convenient.

I thought it was only one module? And if you recommend PHP 5.2.6, could you not just provide for that version?

Regards,

Kaj

[Casey Rousseau]

In addition to multiple languages, there are multiple platforms, and soon, I'm sure there will be a PHP 5.2.7. John's right.

[John Haugeland]

Originally Posted by kaj@hih.dk

I thought it was only one module? And if you recommend PHP 5.2.6, could you not just provide for that version?

Yes, it's tens of thousands of versions of one module. Your operating system and distro are involved. The CPU bus bitwidth is involved. The PHP version is involved. The vendor and version of the platform headers you have are involved. The debug mode is involved. Half a dozen other variables are involved. If any one of them is wrong, your PHP will start crashing. The compile process detects them all automatically. Kayako has no access to your machine and does not know the various settings involved. Your toolchain and autoconfigure do. Please just follow the instructions in the PHP manual.

Originally Posted by kaj@hih.dk

And if you recommend PHP 5.2.6, could you not just provide for that version?

No. We cannot. Please just recompile the module --without-kerberos.

Originally Posted by kaj@hih.dk

Could you please point me to these instructions?

Those instructions are "recompile the module --without-kerberos". Beyond that, for the same reason we can't provide the module, we can't tell you what to do - it's different system to system. It's generally just two or three commands.

PHP: Installing/Configuring - Manual

But, no, we cannot do this for you. It's not a question of "will or won't". It's a question of "can or can't". We are not able to.

[kaj@hih.dk]

Ok, I will try once more to explain my view. You seem to have missed a point of mine.

[quote=John Haugeland;87187]Yes, it's tens of thousands of versions of one module. Your operating system and distro are involved. <cut> Please just recompile the module --without-kerberos. QUOTE]

I am perfectly ok with you expecting that linux users can recompile the module. I'm not ok with you expecting that windows user can do the same. Yes, we are that stupid ;-)

So I'm only asking for a windows version, there is only win32 at php.net, so I can't see why it should be that many versions.

At https://support.kayako.com/index.php...eid=5&nav=0,25 you say "The incoming email handling is handled using the included PHP IMAP module". I'm only asking you to honor that.

Regards,

Kaj