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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#16)
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| Member Posts: 67 Join Date: Dec 2006 |
03-05-2008, 02:36 AM
Hello jaigupta I have asked my host, for the SSL support on IMAP, will need to wait, thanks and lets see what happen. |
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(#17)
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| Member Posts: 67 Join Date: Dec 2006 |
05-05-2008, 11:51 AM
Hello jaigupta My host has done that for me, check this 2 phpinfo() http://www.systorm.com.tw/support/cr....php?_t=parser But unfortunately, it is still not solve, my eSupport does not able to send mail. It there anything I need to check? |
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(#18)
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| Member  Posts: 74 Join Date: Apr 2008 SupportSuite Owned License |
05-05-2008, 12:27 PM
Kayako settings seem to be fine now, I can't see an error/warning now. Total Messages in Inbox: 0 0 Total Messages Rejected Messages: 0 Accepted Messages: 0 I have tried to send a test mail but kayako does not seem to pick it up, are you getting email in your gmail? Also what does the log from mail parser say? |
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(#19)
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| Member Posts: 74 Join Date: Apr 2008 SupportSuite Owned License |
05-05-2008, 12:29 PM
I received an error while sending mail to your support. This is an automatically generated Delivery Status Notification Delivery to the following recipient failed permanently: support@systorm.com.tw Technical details of permanent failure: PERM_FAILURE: Gmail tried to deliver your message, but it was rejected by the recipient domain. The error that the other server returned was: 553 553 5.3.0 <support@systorm.com.tw>... User Unknown. We recommend contacting the other email provider for further information about the cause of this error. Thanks for your continued support. (state 14) Make suer you have created this user in gAps. |
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(#20)
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| Member Posts: 67 Join Date: Dec 2006 |
05-05-2008, 12:41 PM
Quote:
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(#21)
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| Member Posts: 67 Join Date: Dec 2006 |
06-05-2008, 03:03 AM
HI I got you, YES, I have create this user from Google apps. |
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(#22)
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| Member Posts: 67 Join Date: Dec 2006 |
07-05-2008, 02:36 AM
My gmail setting of support mail, any fault? |
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(#23)
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| Member Posts: 67 Join Date: Dec 2006 |
07-05-2008, 02:26 PM
Hello jaigupta Can you try send me mail again, I think it is working well. support@systorm.com.tw but my eSupport does not send mail. |
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(#24)
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| Member Posts: 67 Join Date: Dec 2006 |
10-05-2008, 05:19 AM
can anyone give a clue? |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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