eSupport with GMail

[tian]

Well, I use eSupport have been over 1 year, our server owner provides Open Webmail for mail host, you know that all our customers catch mail from Open Webmail can easily go to junk box, it causes a big problem is most of users can't even register an account(because the validated mail go to their junk box).
So we have a bad image with the it.

We now trying to use Gmail for the Fetching, of course we are not use support@gmail.com for the service mail, we have "support@ourdomain.com" but host on Google apps(yes that's Gmail).

After one day hard work, we cant set it up successfully, I have read all about Gmail in this forum, but didnt get solve, the problem may because I am not a coder not a engineer, I cant understand all the functions.

I just provide some of my information, wish someone help me to solve it:

1. My cron job result shows this:
   Do I need to contact my host owner to solve it or do something on my eSupport?
   

   ERROR: Your PHP is not compiled with IMAP Support.
   *NIX Users should recompile the PHP with the --with-imap flag and Windows users can simply uncomment the extension='php_imap.dll' line in their php.ini

2. My outlook can normally use the mail(the mail hosted in Gmail), I mean the problem must be I dont know how to set it on eSupport.
3. I have set only one Email Queue(POP3 SSL), I am not sure if this is problem, and the settings here:
   
   

If any information I need to provide, tell me would be appreciated.

[jaigupta]

As the PHP error says, you should install/recompile IMAP for PHP.

Which OS, Control Panel are you using?

[tian]

Originally Posted by jaigupta

As the PHP error says, you should install/recompile IMAP for PHP.

Which OS, Control Panel are you using?

I have contact with my host owner for IMAP service, and will have answer in 10 hours.
The control panel is not a common one, this control panel is only allowed user set basic functions.

[craigbrass]

The control panel does not matter. It is if PHP is compiled with IMAP support.

[jaigupta]

Originally Posted by tian

I have contact with my host owner for IMAP service, and will have answer in 10 hours.
The control panel is not a common one, this control panel is only allowed user set basic functions.

I asked Control Panel because if you had WHM you could have installed IMAP using its GUI, if you had Plesk I would have given a link of an RPM.

I hope your host will resolve it for you.

[tian]

Hello all

My host provider says they have installed PHP IMAP for me, My cron job result now goes like this:

Warning: imap_open() [function.imap-open]: Couldn't open stream {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX in /home/customer/mydomain.com.tw/www/support/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(104) "Can't open mailbox {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX: invalid remote specification" } Total Messages
Rejected Messages:
Accepted Messages:

Is this helpful for me?

[jaigupta]

Have you enabled pop in gmail? is your password correct in kayako?

[tian]

Dear jaigupta,

Yes I have enabled POP in Gmail, and the mail password in eSupport same as it in Gmail.

[tian]

Can anyone who is currently use gmail, and show me your result of:
youreSupport/cron/index.php?_t=parser

[jaigupta]

Originally Posted by tian

Can anyone who is currently use gmail, and show me your result of:
youreSupport/cron/index.php?_t=parser

http://support.edvanta.com/cron/index.php?_t=parser

Total messages in inbox: 0
Total messages in inbox: 0
0 Total messages
Rejected messages: 0
Accepted messages: 0

Note: I have two emails configured in kayako.

[jaigupta]

Do you have SSL support enabled in PHP?

May we see your server's phpinfo?

[tian]

Hello

phpinfo()
You can see now.

[tian]

Note: I have two emails configured in kayako.

Hello, is two emails necessary?

[jaigupta]

Originally Posted by tian

Hello, is two emails necessary?

Not at all, you can have any number of emails.

[jaigupta]

Originally Posted by tian

Hello

phpinfo()
You can see now.

IMAP is enabled in PHP but SSL support for IMAP is not enabled.

I think it is required for imap to work over SSL.

Currently I can see

=====================
imap
IMAP c-Client Version 2004
=====================

When your host will enabled SSL for IMAP then we will see something like below in phpinfo.

=====================
imap
IMAP c-Client Version 2004
SSL Support enabled
=====================