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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 12 Join Date: Jan 2006 | eSupport issues - labels, inaccurate ticket count -
27-02-2007, 04:52 PM
I am experiencing the following issues, which may be bugs or may be illogical defaults that might be editable. 1 - when setting a label and clearing it, it functionally clears the label, but a little label graphic on the ticket still appears in the manage tickets view. 2 - under tickets > general > Open (5), there are only 4 tickets displayed. On hold has no indicator, but has 1 ticket. Please let me know if I am misunderstanding something or if these issues should be submitted as bugs. Thanks. |
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(#2)
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| Senior Member  Posts: 3,681 Join Date: Aug 2006 Location: Mumbai, India |
27-02-2007, 05:43 PM
Which version of Kayako are you using? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 12 Join Date: Jan 2006 |
27-02-2007, 06:48 PM
Product: eSupport Version: 3.04.10 Build Type: STABLE |
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| count, esupport, inaccurate, labels, ticket |
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