eSupport needs to accept all incoming e-mail

[PeteV]

We need eSupport to accept all of our incoming e-mail messages, regardless of the destination address. We use both piping from support@subdomain.helpserve.com and POP3 (for Mail Parser address esupport@domain.com).

For example, incoming e-mail messages may not contain any of our Mail Parser addresses. In particular, this can occur when the Mail Parser address appears as BCC in the incoming e-mail message. Also, the POP3 mailbox can contain e-mail that was not directly sent to it (and instead forwarded to it from other e-mail accounts via the mail software).

We are using the Catch All Rules for this purpose.

Regular Expressions:
/^(.*)(\@)(.*)$/i
/([a-z][a-z0-9_.-\/]*@[^\s\"\)\?<>]+\.[a-z]{2,6})/i

The first RegExp is supposed to catch any address, including "First Last"@localhost

The second RegExp is the example that Kayako provides.

However, a number of messages in the Parser Rules appears as Failure (Unknown Destination). When we select the Reprocess E-Mail button, the same message appears as Failure again.

We need ALL e-mail that comes into eSupport to be assigned to a Mail Queue. NO message should appear as Failure. We cannot EVER loose any e-mail messages.

Thank you very much.