eSupport - no signature in autoreply - Kayako

deepee · **eSupport - no signature in autoreply -** 03-02-2007, 01:26 PM

There is not a signature in an autoreply. The autoreply template has not been modified from default. What setting inserts a signature in the autoreply?

supportskins · 03-02-2007, 01:53 PM

The software will send the email queue signature by default in an autoresponder email. You can add the email queue signature under:
Admin CP > Mail Parser > Manage Email Queue > email@domain.com > Edit > Queue Signature

deepee · 03-02-2007, 02:12 PM

I've added a signature to every email address in the section you mention. The signature shows up in manually staff replies but it does not show in the autoresponder to a new ticket.

supportskins · 03-02-2007, 02:16 PM

Staff replies? Which signature are you referring to? Again, Staff signatures will not be appended to autoresponders.

deepee · 03-02-2007, 05:46 PM

OK, I thought there would be a signature attached to the initial autoreply. thanks

supportskins · 03-02-2007, 06:02 PM

Not a problem

mopa · 13-08-2007, 03:17 PM

I been searching alot - but there are so many post about signatures that I can't find any...

My Kayako sends the autoreply just fine when I send an email directly from ie. Outlook. In the autoreply I also get the signature.

But... If I send a ticket from the support center the signature is missing in the autoreply.

I think I have seen this mentioned somewhere in all my searches, but now since both version 3.11.00 and 3.11.01 is out and I still have this missing signature I wanted to ask again:

Is there a fix for this - it is such a little tiny (but very irritating) problem - does anyone have a solution?

mopa · 31-08-2007, 01:55 PM

I have tried to get this fixed through the support but to be honest I think (hope) I have a bigger change to find a solution from within this forum or from one of you guys with a great idea on how to solve my problem.

Please - help me if you have any ideas on my above described problem.

**Jamie Edwards** · 31-08-2007, 09:32 PM

Hi mopa,

This sounds to be like a bug - I will submit it as one. I will recount the steps and confirm it as one or not soon.

http://bugs.kayako.com/index.php?cmd=view&id=285

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deepee Offline New Member Posts: 6 Join Date: Apr 2004	eSupport - no signature in autoreply - 03-02-2007, 01:26 PM There is not a signature in an autoreply. The autoreply template has not been modified from default. What setting inserts a signature in the autoreply?

deepee Offline New Member Posts: 6 Join Date: Apr 2004	03-02-2007, 02:12 PM I've added a signature to every email address in the section you mention. The signature shows up in manually staff replies but it does not show in the autoresponder to a new ticket.

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	03-02-2007, 02:16 PM Staff replies? Which signature are you referring to? Again, Staff signatures will not be appended to autoresponders. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

deepee Offline New Member Posts: 6 Join Date: Apr 2004	03-02-2007, 05:46 PM OK, I thought there would be a signature attached to the initial autoreply. thanks

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	03-02-2007, 06:02 PM Not a problem Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mopa Offline Member Posts: 146 Join Date: May 2007 Location: Denmark	31-08-2007, 01:55 PM I have tried to get this fixed through the support but to be honest I think (hope) I have a bigger change to find a solution from within this forum or from one of you guys with a great idea on how to solve my problem. Please - help me if you have any ideas on my above described problem. Kayako: 3.11.01 \| PHP: 5.2.3 \| MySQL: 5.0.41 \| Windows 2003 Server