eSupport - Sent Alert Email To Staff

THiNK · **eSupport - Sent Alert Email To Staff -** 10-08-2006, 12:53 PM

Guys,

Hope someone can help me.

When a new ticket, or a ticket is replied to - I need an email to go to a staff member. The email address is not the email registered with that staff member in the control panel, and only that staff member should get the email alert.

Example, Staff member working from home only has access to one mail box and not the company mail, we need to alert this staff member there is a new ticket that needs actioning.

Can anyone help as I can only see a global send mail to all staff, and it only goes to the registered email address.

Thanks in advance.

THiNK · 11-08-2006, 12:47 PM

Hey Guys,

Is this impossible?

tbenoit · 11-08-2006, 02:04 PM

Make the email address that is registered with that Staff Member a forwarder that will send to the staff member's company mail and their personal mailbox.

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THiNK Offline New Member Posts: 2 Join Date: Aug 2006	11-08-2006, 12:47 PM Hey Guys, Is this impossible?

tbenoit Offline New Member Posts: 18 Join Date: Aug 2006	11-08-2006, 02:04 PM Make the email address that is registered with that Staff Member a forwarder that will send to the staff member's company mail and their personal mailbox. Thanks, Tim Benoit