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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 14 Join Date: Dec 2004 | *** eSupport slow? Post your setups *** -
02-03-2006, 03:17 PM
I found that eSupport is a pretty slow, compared to some other packages I have used. I know many of you have the same issues, but I'm hoping some of you have resolved the issue by tweaking your MySQL and PHP settings, server config and setups. Please post your config/setup here if eSupport runs nice and fast for you. |
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(#2)
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| Member Posts: 47 Join Date: Jun 2003 |
16-04-2006, 10:50 PM
Mine was really fast during testing then become extremely sluggish after I merged the old data from 2.3.5 into version 3. DB is about 17mb! Version 2.3.5 was still pretty snappy. Java|Pipe |
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(#3)
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| Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse... |
17-04-2006, 02:17 AM
Mine's pretty quick. I'm on a Windows 2003 server, PHP 4.4.1, MySQL 4.1.15. You can see my PHP config in my posts that I've put here on how to setup PHP on a Windows server. I know Varun has said that he would be doing optimization of the code and Java for the next stable release. But that was several months ago and I don't know if he's still planning to do that or not. We will see when it comes out. Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/  Anything I say or do is my own opinion and may make absolutely no sense to anyone but me... |
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(#4)
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| Member Posts: 47 Join Date: Jun 2003 |
17-04-2006, 03:11 AM
How big is your database? Thats the main issue. Esupport degrades as the database grows. Ive optimized the database etc, but it had little effect. Java|Pipe |
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(#5)
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| Member Posts: 199 Join Date: Dec 2005 |
17-04-2006, 06:25 AM
ours is several hundred megs in size...it only putzes when there are tons of tickets each containing tons of debug info (I mean TONS, 12 printed pages worth) in a support category. What slows it down the most is the preview option enabled. Disable it and you'll see it speed up too... But ours is acceptable on a Win2k3 and MySQL 5.020. Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains) |
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(#6)
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| Member Posts: 47 Join Date: Jun 2003 |
17-04-2006, 02:20 PM
Wheres this preview option? Thanks! Java|Pipe |
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(#7)
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| Member Posts: 57 Join Date: Dec 2003 |
07-06-2006, 11:27 AM
It has to do with the UI, not the backend. I started using the pda version becasue it is way faster than the staff view. Maybe Varun can make a stripped down staff version that is built for speed, not "kewlness". ( hint, hint )  |
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(#8)
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| Community Moderator  Posts: 887 Join Date: May 2005 Location: Henderson, Nevada |
07-06-2006, 11:36 AM
hm my database is over 3gb in size yet mine goes really fast... So dont have a clue why yours is so slow... |
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(#9)
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| Member Posts: 57 Join Date: Dec 2003 |
07-06-2006, 01:36 PM
Quote:
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| esupport, setups, slow |
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