eSupport Translation

[gudzon]

Hello,

I'm translating into Russian the latest version of eSupport. I was told that in order to translate the interface I have to translate the file swift.language.xml.

However, when I translate this file then upload it - I don't see any changes. But when in the Admin panel I go to Dashboard » Languages » Russian » Manage Phrases and translate these phrases - I see the changes immediately.

So what should I translate then? And where this data

Dashboard » Languages » Russian » Manage Phrases

is coming from - database or XML file? How can I save my translation for future distribution? I've checked - the phrases are not coming from swift.language.xml. What is this file for then?

Thank you,

Peter

[Jamie Edwards]

Hi Peter

The phrases in the XML file effect only the front end of your support desk. Once uploading the new language pack file, in order to use it you need to change the settings of your default template group and set this language as the default (Templates -> Manage Groups -> Settings).

The phrases in the staff and admin area are found in files, located in /locale/en-us.

[gudzon]

Thank you, Jamie.

[gudzon]

Hello,

I'm still a bit confused. I've created a Russian language, went to

Dashboard » Languages » Russian » Manage Phrases

and translated all phrases. Everything works fine.

But I cannot find where these translated phrases are stored. These phrases are the same as in file swift.language.xml, so I thought that by translating the phrases I'm translating this file, and my translation should be stored in swift.language.xml. But it's not the case - when after I was done the translation I checked this file - all phrases there were in English. Is there another swift.language.xml file somewhere?

You've said:

The phrases in the staff and admin area are found in files, located in /locale/en-us.

I couldn't find these phrases there, only in swift.language.xml. What is swift.language.xml file there for then?

Thank you,

Peter

[craigbrass]

The phrases for the customer front side are stored in the database. swift.language.xml is imported into the database when you setup Kayako. If you want to create a new file, there is an Import / Export section of the Languages menu inside the Admin CP.

Staff / Admin phrases are stored as files inside /locale/en-us/