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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 171 Join Date: Feb 2008 Location: Netherlands | Export ticket list -
08-04-2008, 03:44 PM
Hi, Is it possible to export the "View all" ticket list that you can see by "Manage Tickets"? I know you can export the ticket details to PDF but can I also export the ticket list to PDF? Thanks, |
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(#2)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
08-04-2008, 03:49 PM
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(#3)
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| Member Posts: 171 Join Date: Feb 2008 Location: Netherlands |
08-04-2008, 04:16 PM
Yes I know, but is there not a MOD from Kayako which can export it to PDF? Just like the ticket details? |
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(#4)
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| Member  Posts: 153 Join Date: Feb 2008 |
08-04-2008, 04:28 PM
Yes you can use the Export to Excel Modification, it allows Staff Users to export to Microsoft Excel the Kayako Tickets List View, Ticket Information, Work Summary Report, Department Summary Report, Service Level Report and the Response Time Report. Click on this thread for more info Export To Excel (Free Modification) PS: Thanks for the publicity Mehul! Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com |
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(#5)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
08-04-2008, 04:52 PM
Quote:
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