FAQ for ESupport v3?

jdietrich · **FAQ for ESupport v3? -** 12-10-2005, 09:41 PM

Can anyone reccomend a good FAQ for ESupportv3? I was lucky enough to get thrown the job of rolling out this product for our company and customers and I'm looking for a good FAQ or even a walkthrough or tutorial. If anyone knows of one, I'd appreciate a heads-up. Thanks in advance.

Hawkwing · 20-01-2006, 10:50 AM

Please. Anyone?!

I know manuals are the last things that are made but I really need one if I'm going to buy this product. I have read the one about admin but I need for the whole suite.

tomaz · 20-01-2006, 07:41 PM

Help yourself!

A manual: http://manual.kayako.net/

A small FAQ: http://support.kayako.net/index.php?...gebase&_a=view

Hawkwing · 21-01-2006, 01:22 PM

Thanks for the links but the adminmanual is as mentioned in the name, for the admin area.
I need something for the staff area and also more of walktroughs and examples on how to alter thing to your needs.

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Hawkwing Offline Member Posts: 98 Join Date: Oct 2005	20-01-2006, 10:50 AM Please. Anyone?! I know manuals are the last things that are made but I really need one if I'm going to buy this product. I have read the one about admin but I need for the whole suite.

tomaz Offline Member Posts: 55 Join Date: Jun 2005	20-01-2006, 07:41 PM Help yourself! A manual: http://manual.kayako.net/ A small FAQ: http://support.kayako.net/index.php?...gebase&_a=view

Hawkwing Offline Member Posts: 98 Join Date: Oct 2005	21-01-2006, 01:22 PM Thanks for the links but the adminmanual is as mentioned in the name, for the admin area. I need something for the staff area and also more of walktroughs and examples on how to alter thing to your needs.