Feedback needed for LiveResponse 4 UI

***Andrew Lederman*** · **Feedback needed for LiveResponse 4 UI -** 16-11-2007, 09:06 PM

We are requesting your feedback regarding Live Response 4's multiple server interface.

Note that 'Monitor', 'Chats', and 'Information' are docking panes and can be rearranged and/or detached to suit your personal preference.

Please leave comments or questions as we are looking to see what customers want from the new interface.

craigbrass · 16-11-2007, 09:30 PM

WOW, thats amazing!!! I see you have purchased CodeJock's new UI components which is great. I also like how servers are now done under tabs too.

I don't think the VoIP design matches in though.

**SteveLV702** · 17-11-2007, 12:38 AM

um looks great... um can I go ahead and get a copy of that now?

just kidding...

okay just as long as the boxes are moveable as I would like the actual chat where the monitor is and the monitor where the chat is...

Brent · 17-11-2007, 01:15 AM

Looks great... much more swoopy....and integrated... and just a bit interested in the VOIP interface...

But look is only one part... I am more interested in how it functions...

craigbrass · 17-11-2007, 08:35 AM

Quote:

I am more interested in how it functions...

Yup, me too. Make sure you look over the LR Feature Requests board Andrew!

Chris Boulton · 17-11-2007, 10:51 AM

Looks OK - I'm not 100% on it.

I'd actually like the ability to still have chat windows independent from the main window but still have tabs.

**Jamie Edwards** · 17-11-2007, 10:58 AM

I believe all of those panes are dockable.

supportskins · 17-11-2007, 11:09 AM

It looks good!

Siora · 17-11-2007, 01:17 PM

It looks good however here is a suggestion. Instead of displaying "chat 1" "chat 2" etc... it would be good if it could be labeled with the user's name. That way it would be easier for staff to keep track of which chat window belongs to who. If the name is not available then maybe IP.

**bear** · 17-11-2007, 03:19 PM

Agreed, it looks nice. Will this version have the ability to resize the areas within? For example, on occasion I'd like to have the part where I enter my response to the client larger than the window his responses are in. I'd find it quite handy to be able set this to be half the height of the whole window on opening, and allow it to be adjustable during the chat.
Any hope of this?

**Jamie Edwards** · 17-11-2007, 03:28 PM

Yes - each pane is movable, resizable and (I think) can be docked and undocked.

craigbrass · 17-11-2007, 04:19 PM

And are those sizes of windows and if you move them saved on exit unlike the menus currently?

***Andrew Lederman*** · 19-11-2007, 05:42 PM

Quote:

Originally Posted by craigbrass

And are those sizes of windows and if you move them saved on exit unlike the menus currently?

Yes, they will be.

craigbrass · 19-11-2007, 06:00 PM

Great stuff Andrew! This is so annoying in v3.

View Poll Results: What is your opinion on the new UI?
It looks great!	8	72.73%
It could use some changes.	3	27.27%
I don't like it at all.	0	0%
Voters: 11. You may not vote on this poll

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SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	17-11-2007, 12:38 AM um looks great... um can I go ahead and get a copy of that now? just kidding... okay just as long as the boxes are moveable as I would like the actual chat where the monitor is and the monitor where the chat is... Steve I'm Important Posting & You

Brent Offline Member Posts: 121 Join Date: May 2006	17-11-2007, 01:15 AM Looks great... much more swoopy....and integrated... and just a bit interested in the VOIP interface... But look is only one part... I am more interested in how it functions... KillerSurf Internet Services www.killersurf.net

Chris Boulton Offline Member Posts: 152 Join Date: Jun 2003 Location: Sydney, Australia	17-11-2007, 10:51 AM Looks OK - I'm not 100% on it. I'd actually like the ability to still have chat windows independent from the main window but still have tabs. Chris Boulton Interspire - Web Software Inspired by You

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	17-11-2007, 10:58 AM I believe all of those panes are dockable. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	17-11-2007, 11:09 AM It looks good! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada	17-11-2007, 01:17 PM It looks good however here is a suggestion. Instead of displaying "chat 1" "chat 2" etc... it would be good if it could be labeled with the user's name. That way it would be easier for staff to keep track of which chat window belongs to who. If the name is not available then maybe IP. Siora Solutions Inc. www.sioraIT.com

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	17-11-2007, 03:28 PM Yes - each pane is movable, resizable and (I think) can be docked and undocked. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	17-11-2007, 04:19 PM And are those sizes of windows and if you move them saved on exit unlike the menus currently? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	19-11-2007, 06:00 PM Great stuff Andrew! This is so annoying in v3. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako