File Size Restriction In Download Area

jasonwood · **File Size Restriction In Download Area -** 02-04-2008, 10:48 AM

Hi,

I'm trying to upload a zip file to our download area which is around 18MB.
However a "page cannot be displayed" is returned.

Smaller files are uploaded without problems.

My php.ini is set to 20MB. I can't see any file size settings in Kayako admin that relates to the download area. I have set ticket attachment restriction to 20MB with no file type restriction (due to kayako bug).

So, I can't seem to work out why I can not upload a large file.

Any ideas?

Thanks!

ecornet · 02-04-2008, 12:30 PM

I cannot upload downloads larger than 10 MB. I have to link to them and store them on the site

Dynadata · 02-04-2008, 01:25 PM

What do you have by Storage Location For Attachments under "Admin CP >> Settings >> Tickets"?

jasonwood · 02-04-2008, 01:43 PM

Hi,

Quote:

What do you have by Storage Location For Attachments under "Admin CP >> Settings >> Tickets"?

I have it set to: file system

Thanks

ecornet · 02-04-2008, 03:26 PM

I have it set to 'database'

supportskins · 02-04-2008, 03:30 PM

Check your server error_log if it reports any PHP error.

axseb · 20-05-2008, 02:12 PM

I have the same problem, I cannot upload downloads larger than 10 MB.
I have to link to them and store them on my site but I think that this option is not safe

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