Filtering of departments / staff dropdown

johannes_ve · **Filtering of departments / staff dropdown -** 24-06-2006, 04:31 PM

Firstly -great product!

We have multiple departments and staff members, and I cannot figure out how to filter the staff member / department dropdown lists on the ticket screen so that only certain staff members / departments are visible, preferably according to the group permissions.

It's a waste of time for staff member of another department to see all staff members on the system when assigning a ticket.

Am I missing something here?

Thanks in advance.

mhunt · 26-06-2006, 09:50 AM

Nope, you're not missing anything. It's very very annoying!

This has been requested to be added some time back....including better premissions controls to ensure a staff member doesn't incorrectly assign tickets to groups that they have no access to.

Mark

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mhunt Offline Member Posts: 63 Join Date: May 2005	26-06-2006, 09:50 AM Nope, you're not missing anything. It's very very annoying! This has been requested to be added some time back....including better premissions controls to ensure a staff member doesn't incorrectly assign tickets to groups that they have no access to. Mark