Filters Bug

[dnicol]

When is this filter bug being fixed?

Filters do not retain department

More details in ticket # KKK-539134

Problem reported in June 2006
Confirmed in October 2006 Finally

Resolution promised 4 times via ticket communication and 1 email from Varun and still not fixed.

Normally I wouldn't bitch but when I see new features being developed while bug fixes are being promised and not delivered I start to get a little peed

Posted On: 10 Nov 2006 06:40 PM
Hi,
> Not to pester but this still has not been posted to the changelog and fixed. This is seriously impacting our business and I've been asked to investigate other ticketing application because of it.

I just had an update from the developers that it will be fixed in the build we pushing next week.

We are really sorry for the inconvenience caused. Please let me know if there is anything else.

Regards,

Raghav Arora
----------------------
Kayako Infotech Ltd.
http://www.kayako.com


Posted On: 27 Oct 2006 09:58 PM
Hi,
This is not fixed yet. It will be fixed in the upcoming build we are releasing later next week.

We are sorry for the inconvenience. Let us know if there is anything else.

Regards,

Raghav Arora
----------------------
Kayako Infotech Ltd.
http://www.kayako.com

Posted On: 13 Oct 2006 04:29 PM
Hi Derek,
This is not fixed yet. Please see the latest bug fixes at http:/builds.kayako.net I will ask my developers also to update you.

Let us know if there is anything else.

Regards,

Raghav Arora
----------------------
Kayako Infotech Ltd.
http://www.kayako.com

Posted On: 10 Oct 2006 09:35 AM
Hi Derek,
> I have found that when I create the Filter using the criteria outline in this ticket the filter is created with the right information in the database. However the problem happen when you try to update the filter.
>
> When you update the filter is is pulling random departments and placing those in the drop down. Hence you then save the filter and the departments are broken then.
>
> There must be an issue in the code when it tries to look up what the filter criteria are on attempting to Manage the filter.
>
> Im not sure what to look for in the data that could be breaking this.

Confirmed bug, Will be resolved in the upcoming CVS. I am keeping this ticket Open till then.

Regards,

Varun Shoor
------------------
Kayako Infotech Ltd.
http://www.kayako.com

[leyton01]

Originally Posted by dnicol

We are really sorry for the inconvenience caused. Please let me know if there is anything else.
...
We are sorry for the inconvenience. Let us know if there is anything else.
...
Let us know if there is anything else.

lol -would be nice if support just fixed the first thing before asking about anything else...

[dnicol]

I'd be happy just to get it fixed so I can move onto the other bugs that need to be taken care of!

[dnicol]

Still no resolution to my problems.

[Mahesh Slaria]

Hi,

We are unable to replicate this issue on our development boxes, Can anyone provide me FTP as well as Admin access to trace and resolve this issue ASAP.

This would be helpful for us as well as you.

Thanks for your cooperation.

Regards,

[dnicol]

All the information is in this ticket KKK-539134

I posted a new reply with url and login. Any questions please let me know and the ticket history has all the details on how to reproduce.

Derek

[dnicol]

I've trying to reply to our ticket KKK-539134 via email but your mail server is bouncing my emails. not sure why.

Derek