Filters do not retain department - Kayako

Giray · **Filters do not retain department -** 07-10-2006, 02:58 PM

Does anyone else have this? In 3.04.10 when assigning a department to a filter, and submitting it, it defaults back to the top department in the list.

dnicol · 10-10-2006, 09:45 PM

Yes i reported this 4 months ago

and finally it was agreed upon this was a confirmed bug and I was told it will be in the next cvs update.

Giray · **Still unresolved -** 17-10-2006, 05:15 AM

Despite Kayako support trying to help (not sure they understood the issue

) the filters still do not retain the department setting.
Does anyone else have this issue?

dnicol · 23-10-2006, 07:20 PM

Yes i experience the problem and Varun said it is now a confirmed bug. He also said it was be in an upcoming CVS build. There have been 4 CVS releases since and I am then and still not fixed.

I reported this bug in June and it is still not fixed.

By any chance did you import your data from another tool into Kayako?

Giray · 24-10-2006, 06:09 AM

Quote:

Originally Posted by dnicol

By any chance did you import your data from another tool into Kayako?

No, it was a fresh installation.

dnicol · 27-10-2006, 07:02 PM

Well I've had a ticket open since Posted On: 06 Jun 2006 06:53 PM

I received this message on 10/10/06

Hi Derek,
> I have found that when I create the Filter using the criteria outline in this ticket the filter is created with the right information in the database. However the problem happen when you try to update the filter.
>
> When you update the filter is is pulling random departments and placing those in the drop down. Hence you then save the filter and the departments are broken then.
>
> There must be an issue in the code when it tries to look up what the filter criteria are on attempting to Manage the filter.
>
> Im not sure what to look for in the data that could be breaking this.

Confirmed bug, Will be resolved in the upcoming CVS. I am keeping this ticket Open till then.

Regards,

Varun Shoor

Unfortunately still no fix

dnicol · 12-12-2006, 03:38 PM

Still no resolution to this bug although promised 3 times it was coming in the next CVS build. Someone needs to learn about managing customer expectation and communicating proper resolution time frames.

I am very displeased.

dnicol · 25-01-2007, 04:46 PM

Still no resolution, and yes still disappointed..

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Unique template group for each Department and to list the same in department list	sureshkumar.mr	SupportSuite, eSupport and LiveResponse	2	29-09-2006 03:06 PM

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	Filters do not retain department - 07-10-2006, 02:58 PM Does anyone else have this? In 3.04.10 when assigning a department to a filter, and submitting it, it defaults back to the top department in the list. Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

dnicol Offline Member Posts: 94 Join Date: Apr 2006	10-10-2006, 09:45 PM Yes i reported this 4 months ago and finally it was agreed upon this was a confirmed bug and I was told it will be in the next cvs update.

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	Still unresolved - 17-10-2006, 05:15 AM Despite Kayako support trying to help (not sure they understood the issue ) the filters still do not retain the department setting. Does anyone else have this issue? Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

dnicol Offline Member Posts: 94 Join Date: Apr 2006	23-10-2006, 07:20 PM Yes i experience the problem and Varun said it is now a confirmed bug. He also said it was be in an upcoming CVS build. There have been 4 CVS releases since and I am then and still not fixed. I reported this bug in June and it is still not fixed. By any chance did you import your data from another tool into Kayako?

dnicol Offline Member Posts: 94 Join Date: Apr 2006	12-12-2006, 03:38 PM Still no resolution to this bug although promised 3 times it was coming in the next CVS build. Someone needs to learn about managing customer expectation and communicating proper resolution time frames. I am very displeased.

dnicol Offline Member Posts: 94 Join Date: Apr 2006	25-01-2007, 04:46 PM Still no resolution, and yes still disappointed..