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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 2 Join Date: Jun 2006 | Filters not working -
23-06-2006, 04:57 PM
We are currently testing Kayako Support Suite on a test account hosted by Kayako, so I assume it is the latest version. Filters to select tickets are a) not working correctly. If a condition is specified that yields an empty record set, the result is ALL tickets. You can test this easily by defining a filter named "Nothing" with condition [Subject contains "xxx"]. If you do not have a ticket with xxx in the subject the effect will not be different from View All. After creating a new ticket with xxx the filter will work. b) why can't regular expressions be used in comparisons? Thanks - Thomas |
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