 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 568 Join Date: Mar 2008 | follow up simple Q -
19-06-2008, 07:46 AM
I click on follow up on a ticket I choose in 5 minuets check the post reply box type some thing in it click submit OK what will happen  |
| |  |
|
(#2)
|
| Member Posts: 568 Join Date: Mar 2008 |
19-06-2008, 07:53 AM
ok I got it so it sends the the reply Great feature thanks |
| | |
|
(#3)
|
| Member  Posts: 159 Join Date: Feb 2008 | Re: follow up simple Q -
19-06-2008, 01:15 PM
Just so you know, the Follow Up option has no way to review or delete Follow Up items added to tickets. So if someone adds a Follow Up to a ticket, there is no way for anyone else to know that one has been assigned. For that reason alone, I've informed my staff to NEVER use Follow Ups. Think of the potential chaos... |
| | |
|
(#4)
|
| Senior Member  Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
19-06-2008, 02:44 PM
Quote:
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ | |
| | |
|
| Tags |
| follow, simple |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Tickets Follow up -> Indicate if follow up action set for ticket | Nate | Will Implement (V3) | 16 | 03-09-2008 11:43 PM |
| Simple Contact Us Page to Create Ticket? | canpend | Developers & Code | 11 | 02-04-2008 10:44 PM |
| Needed: Simple Holiday Schedules | Matthew | Requests | 0 | 05-02-2008 01:45 AM |
| Follow Up with Staff signature | disenioweb | SupportSuite, eSupport and LiveResponse | 4 | 02-08-2007 10:24 PM |
| "Ticket follow up" link in CHM takes you to "Deleting a Note" | richm | Documentation Editorial | 1 | 02-05-2007 03:50 PM |
Linear Mode
