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disenioweb Offline
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Follow Up with Staff signature - 02-08-2007, 05:38 PM

Well, i think this is a bug but kayako support staff suggested me i have to post this on feature request....

When you send a reply via follow up, it does not contain the staff signature

Thanks


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craigbrass Offline
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02-08-2007, 07:34 PM

Hmm, it is a bug. Why only show it in the first reply???


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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Jamie Edwards Offline
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02-08-2007, 07:52 PM

Hi disen,

This is a bug. I will add it to the bug tracker.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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craigbrass Offline
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02-08-2007, 08:26 PM

http://bugs.kayako.com/index.php?cmd=view&id=226 just to tie it up so anybody who comes across can see if it has been sorted.


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disenioweb Offline
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02-08-2007, 10:24 PM

Thanks


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