Followup module- possible to get reminder at date/time?

[Solvent LLC]

I am curious.
I run v3.11.0 cvs.

Is it possible to get an email alert reminding me to follow up w/ a ticket? specific date/time? I see there is a "follow up" tab but it only has choices like "in X hours" etc.

So for example, let's say I promise a customer I will call them at 3:00pm on Friday 7/27. I would like the "followup" module to send me an email alert at 2:45 on 7/27 with a link to that ticket to remind me. Is this possible? Or am I misunderstanding the purpose of the followup module?

thanks

[Jamie Edwards]

The Follow Up action tab you are seeing lets you set actions that will be scheduled to run after the time you set within the follow-up action; it won't remind you to do "X Y Z", it will actually do X Y Z automatically.

[Solvent LLC]

Right but how can this follow up be used, for example, to prompt me (the staff) to make a phone call to the user? This is something I have to do often (user says "I will be in my office at 11:30, can you call me then?") and I would like to use the followup to send an email reminder to me a few minutes prior. I would think there is a simple way this could be done. But at first glace it doesn't seem possible. A box like "[x] email ticket owner" with room to type a custom message would be excellent.

any chance of this?