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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Jun 2005 | fopen error -
07-10-2006, 07:50 AM
I am getting the following error with certain sections of esupport. For example knowledgebase Can you tell me what may be causing this error? Warning: fopen(./cache/d3239e4f9ee4043aeca49d4310b7eaa1.php): failed to open stream: Permission denied in /home/redcheck/public_html/support/includes/SmartyLight/class.template.php on line 889 Warning: fwrite(): supplied argument is not a valid stream resource in /home/redcheck/public_html/support/includes/SmartyLight/class.template.php on line 890 Warning: fclose(): supplied argument is not a valid stream resource in /home/redcheck/public_html/support/includes/SmartyLight/class.template.php on line 891 |
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(#2)
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| New Member Posts: 1 Join Date: Oct 2006 |
11-10-2006, 03:57 PM
Check out this article. http://forums.kayako.com/showthread....enied+line+889 |
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(#3)
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| Member Posts: 47 Join Date: Nov 2006 |
14-03-2008, 01:15 PM
Having the same issue... but can't seem to open this articl  e??!! |
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(#4)
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| Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK |
14-03-2008, 01:32 PM
Delete everything inside the /cache/ directory using FTP software then change the permissions of the folder to 777. Icon Headquarters - Its Elixir - Web2Messenger |
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