Format email text?

MacInTheBox · **Format email text? -** 07-09-2006, 12:01 AM

Does Kayako offer the ability to format the text in the email replies that we send to customers, like bold or change the color of certain text to red?

I would think that's a very useful feature and Kayako would have that...

supportskins · 07-09-2006, 07:40 AM

If your software is set to sent emails in HTML format, your replies should support html codes in the replies. Having said that the Ticket module of the software does not have a WYSIWYG editor. It was available in v2 which was removed in v3 due to numerous problems various clients had in v2.

MacInTheBox · **Wysiwyg -** 07-09-2006, 05:02 PM

Thank you for your response. Do you know if there is any plan to add the WYSIWYG back in the near future?

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MacInTheBox Offline New Member Posts: 4 Join Date: Sep 2006	Format email text? - 07-09-2006, 12:01 AM Does Kayako offer the ability to format the text in the email replies that we send to customers, like bold or change the color of certain text to red? I would think that's a very useful feature and Kayako would have that...

MacInTheBox Offline New Member Posts: 4 Join Date: Sep 2006	Wysiwyg - 07-09-2006, 05:02 PM Thank you for your response. Do you know if there is any plan to add the WYSIWYG back in the near future?