Forward email from client to staff email to esupport for ticket creation

[richm]

In our implementation, I have the register widget turned off and only allow email tickets from registered users (we register all clients to avoid spam)

Having said the above, is there no way that staff can forward an email a client sends directly to their own email address (e.g. john.smith@ourcompany.com) to esupport (support@ourcompany.com) so a ticket can be opened from this forwarded email?

It would seem that since they are staff, the application should be aware that they are valid email addresses to accept tickets from.

If there is no logical way to do this, does it mean I will have to create a Users > Group just for staff and double entry everyone's email address to get this to work?

...say it isn't so....

Rich