Forward with from Staff empty TO ends up in Customer Login

Nika Gerson Lohman

Dear all,

When forwarding information in a ticket from the staff login, and when you forget to fill in the TO the ticket post will end up in the customer login. Forwards should never be seen by the customer... Does everyone have this issue?

Regards,

Nika.

Nika Gerson Lohman · 13-05-2008, 08:10 AM

Tracked bug #580 (Kayako Bug Tracker - Viewing Issue #580 - Forward with from Staff empty TO ends up in Customer Login) and ticket #KEH-128876 (https://support.kayako.com/index.php...icketid=538985)...

**Jamie Edwards** · 13-05-2008, 09:02 AM

Hi Nika,

Thank you for the report, we'll take a look in due course.

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Nika Gerson Lohman Offline Member Posts: 34 Join Date: Jul 2005 Location: Netherlands	13-05-2008, 08:10 AM Tracked bug #580 (Kayako Bug Tracker - Viewing Issue #580 - Forward with from Staff empty TO ends up in Customer Login) and ticket #KEH-128876 (https://support.kayako.com/index.php...icketid=538985)... esupport-3_20_02-stable-zendopen php-4.4.0-Win32 mysql-4.1.13-win32 ZendOptimizer-2.5.10a-Windows-i386 Windows 2003 / IIS7