Forward ticket

[fedino77]

I have a little problem when I try to forward a message to an outside user. The user received only my message but not the complete ticket/history.

How to forward the complete email correctly ? Thank you.
Federico

[supportskins]

You can use the "Quote All Post" option to add the ticket content to your forwarded email.

[joshuah]

is there any way to do this automatically ???

[Jamie Edwards]

Hi Joshuah,

Not without modifying the code to call the same method that is executed when Quote All Posts is clicked, but instead when the page is loaded.

[joshuah]

is there any way then to send the whole ticket content in plain text when forwarding ???

[Jamie Edwards]

Yes - click 'Forward', and then click on the 'Quote All Posts' button, as below.

[Yakumo]

I edited Templates » email_staffforward, after the code:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$contentshtml}>
<BR><BR>

I inserted:

<{if $settings[t_enhistory] == 1}>
<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[tickethistory]}></legend>
<{foreach key=key value=post from=$postlist}>
<{if $post[ticketpostid] != $ticket[lastpostid]}>
<b><{$post[fullname]}></b> (<{if $post[creator] == "staff"}><{$language[thstaff]}><{elseif $post[creator] == "thirdparty"}><{$language[ththirdparty]}><{elseif $post[creator] == "recipient"}><{$language[threcipient]}><{else}><{$language[thclient]}><{/if}>) <{$language[thpostedon]}> <{$post[date]}>
<hr>
<br>
<{$post[contents]}>

<{if $ticket[hasattachments] == "1" && $post[attachmentcount] > 0}>
<BR /><BR /><fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;"><legend><{$language[thattachments]}></legend>
<{foreach key=attachkey value=attachment from=$post[attachments]}>
<{$attachment[filename]}> (<{$attachment[attachmentsize]}>)<BR />
<{/foreach}>
</fieldset>
<{/if}>
<br><br>
<{/if}>
<{/foreach}>
</fieldset>
<{/if}>

[GoneShootin]

I tried that and it doesnt seem to do anything extra?

[joshuah]

so what does it do? sorry?

[Yakumo]

While forwarding the ticket to another one, it will auto include all ticket history, so we won't need to quote the post again.

In our system, if I press quote all post, the whole text can't cut into paragraphs and is difficult to read, I don't know why.

[joshuah]

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$contentshtml}>
<BR><BR>
<{if $settings[t_enhistory] == 1}>
<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[tickethistory]}></legend>
<{foreach key=key value=post from=$postlist}>
<{if $post[ticketpostid] != $ticket[lastpostid]}>
<b><{$post[fullname]}></b> (<{if $post[creator] == "staff"}><{$language[thstaff]}><{elseif $post[creator] == "thirdparty"}><{$language[ththirdparty]}><{elseif $post[creator] == "recipient"}><{$language[threcipient]}><{else}><{$language[thclient]}><{/if}>) <{$language[thpostedon]}> <{$post[date]}>
<hr>
<br>
<{$post[contents]}>

<{if $ticket[hasattachments] == "1" && $post[attachmentcount] > 0}>
<BR /><BR /><fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;"><legend><{$language[thattachments]}></legend>
<{foreach key=attachkey value=attachment from=$post[attachments]}>
<{$attachment[filename]}> (<{$attachment[attachmentsize]}>)<BR />
<{/foreach}>
</fieldset>
<{/if}>
<br><br>
<{/if}>
<{/foreach}>
</fieldset>
<{/if}>

is what iam using and i get the following error message when pressing send on the forward tab

Parse error: syntax error, unexpected $end in C:\wamp\www\cache\06d8325df35d3508db045a9422946289 .php on line 33

I have rebuilt cache etc

[joshuah]

anyone?