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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 19 Join Date: Feb 2006 | Forwarding Emails? -
18-02-2006, 10:15 PM
Hi, How do I make it possible that an e-mail sent to support@domain.com and is then forwarded to my Kayako registered email queue support@support.domain.com will open a new ticket? Currently a ticket is opened only if the e-mail was sent to support@support.domain.com and is NOT opened if it was sent to support@domain.com (even though I set a forward from it to support@support.domain.com). I'm using piping (via cPanel). Please, help!! Thanks!!! |
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(#2)
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| New Member Posts: 15 Join Date: Oct 2004 Location: Oneida, NY |
18-02-2006, 10:42 PM
Setup your support@support.domain.com to pipe to the Kayako installation. Setup a forwarder for support@domain.com to point to support@support.domain.com. Then, in your parser setup, add support@domain.com as your email NOT the support@support.domain.com one. |
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(#3)
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| New Member Posts: 19 Join Date: Feb 2006 |
18-02-2006, 10:50 PM
Thank you very much!! That was fast!!! |
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