Forwarding with time worked, and billable time vs. time worked.

[tompopovic]

Hello everyone,

I've recently started using Support Suite, and noticed a couple of strange things with the Time worked option.

1. The time worked that is inputted when forwarding a ticket does not get processed.

2. In the billing tab, I could not input time worked without putting a non 0 value in billable time; it does not get added to the system. I could enter a value of 0.1 in the billable field as a work around, and the system rounded down to 0.

I was wondering if anyone else could confirm if this is happening, or if it is just my installation?

I'm using SupportSuite v3.00.32

Thanks in advance,

Tom Popovic

[tashforth]

Hi,

Yes the same is happening here.

- Time worked comes out in seconds or hours instead of minutes
- No consistancy with the time worked options
- Billable you have to enter a point

It would be most helpful if this problem could be resolved.

Tom

[Gareth]

I'm using version 3.00.90 and having a problem understanding how to use the billed time tools / functions, does anyone have any tips?

I'd also like to have some reports, to detail how much billed time is booked to a client (a client may have many registered users), and perhaps a report for the main contact at a client to see the overall report for their users for the last month and quarter.


Thanks, Gareth