Getting blank page when posting replies and tickets

myprivacytools · **Getting blank page when posting replies and tickets -** 19-01-2008, 01:10 AM

Ever since we transfered our website (using CPanel) to a new server, when users submit tickets or when staff submit replies, we sometimes get a blank page (all white). It does not refresh or redirect as it should, but it does post the ticket or reply. What could cause this? How can I track down this issue?

Thanks,

Brent

craigbrass · 19-01-2008, 09:26 AM

That sounds like you haven't got mbstring installed. You should recompile PHP with it to get Kayako to work.

myprivacytools · 23-01-2008, 07:38 AM

We installed mbstring just now and it still has this "blank page" issue. Any other ideas?

Brent

supportskins · 23-01-2008, 08:38 AM

You might want to get your php configuration checked by someone. I suggest you open a support ticket from under your Kayako Members Area profile at https://members.kayako.net/

myprivacytools · 23-01-2008, 05:05 PM

I cant, my 6 month term expired for support. What can I do?

Brent

craigbrass · 23-01-2008, 05:09 PM

Create a PHP Info file and post the link to it. We may be able to help.

myprivacytools · 23-01-2008, 06:20 PM

Thanks,

Here you go:
phpinfo()

Brent

supportskins · 23-01-2008, 06:31 PM

Your PHP is not yet compiled with mbstring support. You will have to ask your hosts to do it for you.

craigbrass · 23-01-2008, 06:40 PM

Yea, was sure that was the issue when he mentioned blank pages.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New tickets via web interface - replies via email... how?	ganesh.rao	How do I?	9	14-11-2007 10:39 PM
Support email replies to tickets Id'd as "client" replies by alerts?	richm	SupportSuite, eSupport and LiveResponse	0	19-06-2007 08:13 PM
Replies per page shown	west	SupportSuite, eSupport and LiveResponse	5	28-04-2006 08:26 PM
Should tickets with no replies be allowed to auto-close?	NC Software	SupportSuite, eSupport and LiveResponse	0	28-04-2006 02:09 AM

craigbrass Offline Senior Member Posts: 5,733 Join Date: Jun 2005 Location: Cumbria, UK	19-01-2008, 09:26 AM That sounds like you haven't got mbstring installed. You should recompile PHP with it to get Kayako to work. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

myprivacytools Offline New Member Posts: 5 Join Date: Jan 2008	23-01-2008, 07:38 AM We installed mbstring just now and it still has this "blank page" issue. Any other ideas? Brent

myprivacytools Offline New Member Posts: 5 Join Date: Jan 2008	23-01-2008, 05:05 PM I cant, my 6 month term expired for support. What can I do? Brent

craigbrass Offline Senior Member Posts: 5,733 Join Date: Jun 2005 Location: Cumbria, UK	23-01-2008, 05:09 PM Create a PHP Info file and post the link to it. We may be able to help. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

myprivacytools Offline New Member Posts: 5 Join Date: Jan 2008	23-01-2008, 06:20 PM Thanks, Here you go: phpinfo() Brent

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	23-01-2008, 06:31 PM Your PHP is not yet compiled with mbstring support. You will have to ask your hosts to do it for you. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,733 Join Date: Jun 2005 Location: Cumbria, UK	23-01-2008, 06:40 PM Yea, was sure that was the issue when he mentioned blank pages. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger