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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Nov 2007 |  Greek Strings are not Stored in UTF-8 Encoding into the MySQL Database -
16-04-2008, 09:51 AM
Kayako: 3.20.02 OS: Linux PHP: 5.1.6 MySQL: 5.0.58 -------------------- I'm using the EMS SQL Manager that supports UTF-8 encoding to explore the kayako database tables. I've noticed that when a field value is in Greek (within the web application can be read), i can not read it. Searching your forum i read a topic that describes a similar problem but in previous version (3.11.01) I suppose. (Greek characters in mysql do not show *RESOLVED*). I tried to resolve my problem by modifying the my.cnf file and i noticed that when the line: skip-character-set-client-handshake is added, the web application raises an exception: 'SupportSuite is not installed, Please run setup/index.php to run SupportSuite' Have you any idea about this problem? |
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(#2)
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| New Member Posts: 3 Join Date: Nov 2007 |
17-04-2008, 09:20 AM
No one?  |
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(#3)
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| New Member Posts: 3 Join Date: Nov 2007 |
18-04-2008, 12:12 PM
Finaly I found the reason of this problem! The kayako supportsuite is using the latin1 character set in order to store the data into the MySQL database. |
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(#4)
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| Member Posts: 524 Join Date: Mar 2008 |
18-04-2008, 02:28 PM
so what did you do? can you explain? |
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| Tags |
| database, encoding, greek, mysql, stored, strings, utf8 |
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